Note: The job is a remote job and is open to candidates in USA. Altera Digital Health is a leading provider of ambulatory EHR solutions, and they are seeking a Client Success Executive to join their TouchWorks team. This role focuses on building strong client relationships and ensuring customers receive maximum value from the platform while supporting long-term satisfaction and retention.
Responsibilities
- Partner closely with Client Delivery and Account teams to support the overall client experience
- Act as a key point of contact for a portfolio of TouchWorks clients
- Build strong, trusted relationships with stakeholders, including clinical and operational leaders
- Proactively engage with clients through regular check-ins to understand their goals, challenges, and feedback
- Support client success initiatives, including adoption, satisfaction, and retention efforts
- Contribute to Net Promoter Score (NPS) and overall client experience goals
- Collaborate with internal teams (product, support, delivery) to resolve issues and improve outcomes
- Balance client interaction with internal coordination and planning
Skills
- 0–3 years' experience in a client-facing, customer success, or account support role
- Strong communication and relationship-building skills
- A genuine interest in healthcare technology and improving client outcomes
- Highly organised with the ability to manage multiple priorities
- Positive, proactive attitude with a willingness to learn
- Comfortable engaging with a range of stakeholders
- Experience in healthcare IT, EHR systems, or digital health
- Exposure to Customer Success, Account Management, or client delivery environments
Benefits
- Career Growth: Clear progression opportunities within a growing business unit
- Meaningful Work: Support healthcare providers in delivering better patient care
- Exposure: Work closely with clients and internal teams across the organisation
- Supportive Environment: Hands-on onboarding, mentorship, and ongoing development
Company Overview
Healthcare should be easier to access, easier to understand and easier to navigate. It should work smarter and be more intuitive. It was founded in undefined, and is headquartered in Adelaide, South Australia, AU, with a workforce of 5001-10000 employees. Its website is https://apac.alterahealth.com.