Note: The job is a remote job and is open to candidates in USA. Parachute Health is transforming post-acute care through a leading digital ordering platform for medical equipment and supplies. As the Clinical Activation Manager, you will lead a team to support the activation and adoption of the platform with clinical end users, ensuring a best-in-class onboarding experience and capturing user feedback to shape product strategy.
Responsibilities
- Lead and mentor a team of 6 - 7 Facility Growth Operations Associates
- Handle onboarding, training, performance management, and career development to ensure high employee engagement and retention
- Recruit and onboard new team members to scale the function as the company grows
- Develop, test, and implement playbooks for activating facility users across various care settings
- Use HubSpot, Tableau, and Excel to track success, iterate on strategy, and build reporting systems for execution activity
- Partner with Marketing to develop value-driven materials and refine internal workflows to drive revenue and efficiency
- Spend 20% of your day on outbound calls to clinical partners to drive platform adoption and usage
- Lead "roll-up-your-sleeves" demos and training sessions tailored to the specific needs of each facility
- Synthesize user feedback to highlight product pros/cons and flag insights for the Product team
Skills
- 1–2+ years of experience in Sales, Customer Success, Account Management, or Operations, with prior experience in People Management
- Bachelor's Degree or equivalent experience
- Professional experience with SaaS products and CRM tools (HubSpot preferred)
- Experience with GSuite, Excel, and Tableau, is a major plus
- A proactive, 'hungry' startup mindset with the ability to pivot quickly
- Exceptional active listening skills and the ability to translate complex strategy into prioritized, tactical actions
Benefits
- Medical, Dental, and Vision Coverage: Comprehensive plans with options for low-to-no-cost premiums.
- Employer HSA Contribution: Company-funded contributions to your Health Savings Account.
- 401(k) Retirement Plan
- Equity Incentive Plan
- Annual Company-Wide Bonus: Opportunity for up to 15% bonus based on company performance.
- Remote-First Culture: We are remote-first with a dedicated NYC office and reimbursement options for co-working spaces.
- Flexible Vacation Policy
- Summer Fridays: 5 additional Fridays off during the summer (separate from PTO).
- Home Office and Wellness Stipend
- Monthly Internet Stipend
- Annual Learning and Development Stipend
Company Overview
Parachute Health is the 'industry-standard' DME ePrescribing platform with a network of 220k clinicians and 3k supplier locations It was founded in 2015, and is headquartered in Manhattan, New York, USA, with a workforce of 201-500 employees. Its website is https://www.parachutehealth.com/.