Note: The job is a remote job and is open to candidates in USA. GuideIT is a US-based technology services company focused on providing value through technology alignment and optimization. They are seeking a Clinical Application Support Analyst to serve as the point-of-contact for Customer's end users, providing support for clinical applications and ensuring high-quality service delivery.
Responsibilities
- Act as an eCW Analyst on assigned Customer EHR department team
- Participate in any required Customer and GuideIT meetings
- Provide hands on support for Customer approved changes to eCW settings and configurations, following and working within the constraints of the Customer’s Information Services Change Control procedures
- Using Customer’s systems and processes, provide thorough documentation of issues and actions taken to resolve or remediate
- Complete assigned incidents, requests, and projects related to the eCW and related systems
- Assist in creating, updating, and resolving issues with eCW vendor
- Recognizes incident trends and data anomalies to escalate possible critical incidents or problems to Tier 2 teams
- Engage other members of the Customer’s Information Systems team in resolving incidents or completing requests as necessary to maintain a high level of service and quality
- Other duties as assigned
Skills
- Thorough understanding of eCW and related 3rd Party Vendors applications
- 3+ years of experience with implementation and/or support of eCW
- Ability to engage with customer team members at all levels (staff level to management)
- Understands, promotes, and demonstrates customer processes and procedures
- Aptitude for high productivity and efficiency
- Strong communication and interpersonal skills
- Bachelor's Degree
- Industry-specific certification(s): Electronic Health Records - MEDITECH Systems Certificate
Benefits
- Competitive pay
- Performance-based bonuses
- 401K
- Health, dental and vision insurance coverage
- Paid holidays
- Paid time off
Company Overview
GuideIT was founded by a group of five experienced business leaders who helped pioneer the IT outsourcing business. It was founded in 2013, and is headquartered in Plano, Texas, USA, with a workforce of 201-500 employees. Its website is http://guideit.com.