Note: The job is a remote job and is open to candidates in USA. Natera is a rapidly-growing diagnostics company committed to helping families identify and manage genetic diseases. The Clinical Data Reporter will be responsible for reviewing test reports for accuracy, documenting patient accounts, and communicating with various specialists to ensure compliance and accuracy in data handling.
Responsibilities
- Reviews test reports for accuracy of patient information and test information and issue the reports to clinics via the Laboratory Information Management System (LIMS)
- Accurately documents and update patient accounts with all information received and all actions taken
- Communicates electronically with Customer Care Specialists, Inside Sales Specialists, Clinical Laboratory Scientists, Genetic Counselors and Engineering to obtain all required information
- Responds to emails in a timely, friendly, and professional manner to create positive connections with other departments
- Direct unresolvable issues to Clinical Data Reporting Team Lead or other designated resource
- Participates in the updating of departmental standard operating procedures and database to accurately reflect current practices
- Assists with mentoring and training new employees
- Other duties may be assigned to meet business needs
- Assist with resolving issues and escalations
- Check for data accuracy, completeness, and documentation of each case
- Send end of day report
- Performs other tasks as specified by the Manager/Supervisor/Leads
- This role works with PHI on a regular basis both in paper and electronic form and have an access to various technologies to access PHI (paper and electronic) in order to perform the job
- Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire
- Must maintain a current status on Natera training requirements
Skills
- High School diploma required
- Previous computer experience is required
- BS/BA degree (preferred)
- Excellent attention to detail and organization skills
- Adaptability to change and self-starter
- Able to deal with challenging circumstances, results-oriented
- Demonstrated ability to work creatively amidst competing priorities to meet goals/objective on time
- Willingness to learn new tasks and possess a positive, service-oriented attitude
- Effective critical thinking skills and the ability to use good judgment
- Ability to perform required duties with a high degree of accuracy and attention to detail
- Positive attitude and ability to work well with others
- Previous data entry experience is preferred
- Experience with LIMS
- Problem analysis and problem solving
- Data collection and maintenance
Benefits
- Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
- Free testing in addition to fertility care benefits
- Pregnancy and baby bonding leave
- 401k benefits
- Commuter benefits
- Generous employee referral program
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