Note: The job is a remote job and is open to candidates in USA. ai2io is a premier engineering and consulting firm specializing in innovative solutions. The Cloud Communications Engineer is responsible for supporting day-to-day operations across Microsoft Exchange Online and Microsoft 365 collaboration services, focusing on mail flow management and messaging reliability.
Responsibilities
- Own and manage Exchange Online, including mail flow, transport rules, anti-spam policies, and message tracing
- Administer mailboxes, shared mailboxes, distribution groups, and Microsoft 365 groups
- Troubleshoot and resolve email delivery and messaging issues across the organization
- Manage Microsoft Teams environments, including team and channel provisioning, permissions, and lifecycle support
- Support collaboration workflows leveraging Microsoft 365 Groups and Teams, in coordination with Identity and Access Management
- Support cross-tenant collaboration capabilities, including configuration and operational support for Microsoft Entra Multi-Tenant Organization (MTO) user access and synchronization
- Assist with cross-tenant user lifecycle management, ensuring proper alignment of identities, permissions, and collaboration access between organizations
- Implement and support Microsoft Entra Entitlement Management, including the creation and delivery of Access Packages for governed resource access
- Collaborate with Cloud Operations (Identity) to ensure proper access, group membership, and user alignment across systems and tenants
- Handle Tier 2/3 support requests related to messaging, collaboration platforms, and cross-tenant collaboration scenarios
- Maintain operational standards, governance policies, and documentation for messaging and collaboration platforms
- Support governance and standardization of messaging and collaboration platforms, ensuring consistency, security, and scalability across tenants
Skills
- Strong working knowledge of Microsoft Exchange Online, including mail flow, transport rules, anti-spam policies, and message tracing
- Experience managing mailboxes, shared mailboxes, distribution groups, and messaging-related permissions
- Familiarity with Microsoft Teams administration, including team and channel management, permissions, and collaboration workflows
- Experience with Microsoft Entra cross-tenant collaboration, Multi-Tenant Organization (MTO) user management, and Entitlement Management (Access Packages)
- Working knowledge of Microsoft 365 groups and how they function across Exchange Online and Teams
- Basic understanding of Microsoft Entra ID (Azure AD), including user and group relationships as they relate to messaging and collaboration
- Ability to troubleshoot and resolve messaging and collaboration issues, including mail delivery failures, access issues, and Teams-related problems
- Experience with email security concepts such as allow/block lists, spam filtering, and message hygiene policies
- Ability to support and maintain collaboration environments while following established standards and governance practices
- Ability to follow defined architectures and work within established cloud and identity frameworks
- Strong troubleshooting and analytical skills with a focus on messaging and collaboration platforms
- Ability to communicate effectively with both technical and non-technical users regarding messaging and collaboration issues
- Ability to collaborate with Cloud Operations (Identity) and Cloud Engineering teams to resolve cross-platform issues
- Ability to manage and prioritize multiple requests in a ticket-driven environment
- Demonstrated willingness to learn and expand into broader Microsoft 365 collaboration services over time
- Strong organizational skills and attention to detail
- Bachelor's degree in IT, Information Systems, Computer Science, or related discipline
- 5 years of experience in Information Technology
Benefits
- Choice of comprehensive medical plans (including two PPO-style plans and a HDHP w/ HSA option)
- Flex spending accounts (FSA)
- Dental and vision plans
- Comprehensive medical, dental and vision benefits extended to spouse / domestic partner and dependent children up to age 26
- 401k with company match and self-directed brokerage account option
- PTO including additional paid time off during the last week of the year
- Company paid life insurance coverage for employees and their eligible dependents
- Short and long-term disability, AD&D coverage
- Professional development opportunities, tuition reimbursement and professional licensing assistance
- Paid parental leave after one year of employment
Company Overview
Our mission is to guide our clients on their technological adventure, helping them confidently choose, design, or build the tools that propel their business success. It was founded in undefined, and is headquartered in , with a workforce of 11-50 employees. Its website is https://www.ai2io.co/.