[Remote] Community Growth Specialist

Note: The job is a remote job and is open to candidates in USA. commonsku is revolutionizing the promotional products industry. They are seeking a Community Growth Specialist to build relationships with distributor prospects and represent commonsku within the promo industry, fostering a sense of community and transitioning warm leads to the Account Executive team.

Responsibilities

• Build and Own Your Prospect Relationships: Manage a defined book of distributor prospects. Your goal is to build the kind of long-term, trust-based relationships that make commonsku the natural choice when they are ready to move forward
• Run Organized and Personalized Outreach: Use HubSpot to manage your relationships and always reach out to prospects with intention. Whether you are sending an email, picking up the phone, or dropping someone a message, every touchpoint should feel personal and tailored to that person and that moment
• Lead Every Interaction With Value: Share content that genuinely helps. Whether it is a Bobby Lehew editorial, a skucast episode, a webinar, a customer story, or an event invitation, you share it because it will be valuable to that specific prospect
• Show Up Where Distributors Are: Be present and active in the spaces where distributors spend their time, from Facebook Promo Groups and LinkedIn to commonsku events, PPAI Expo, Roundtable Dinners, and virtual events. You are the energy in the room, bringing the kind of warmth and enthusiasm that makes people glad they showed up, and making every prospect feel seen, valued, and excited about being part of the commonsku community
• Transition Warm Relationships to the AE Team: As trust deepens and prospects signal readiness, you will pass those warm, relationship-rich conversations to our Account Executive team. That handoff is the moment your community-building work becomes a business win for commonsku
• Social Listening: Monitor social conversations across LinkedIn, Facebook, and the skummunity Forum. Watch for engagement signals, business changes, and moments where reaching out feels timely and natural
• Feed the Social + Content Engine: You are on the ground every day, hearing what distributors are asking, what is resonating, and what they need. Bring those insights back to the Marketing team so that the content commonsku creates stays relevant and useful for distributors

Skills

• 2+ years of experience in the promotional products industry, in a distributorship, supplier, or service provider, with a heaps of passion for the space
• 2+ years of experience working in marketing or sales related role, in any industry, with a strong commercial sense
• Communication, Written & Verbal: You are a natural communicator in every format. Whether you're typing a reply in a Facebook Promo Group, hopping on a quick call, or crafting a LinkedIn post, your voice is consistent, warm, and human
• Content Curation: You have the ability to read a long piece of content and know exactly which one paragraph, stat, or insight will resonate with your distributor prospects
• Social Media Savvy: You are a digital native, that has naturally built up your LinkedIn following
• CRM Fluency: You have experience using CRM's like HubSpot or Salesforce to manage outreach
• AI Fluency: You have experience using or experimenting with AI tools and automation in your work or personal life to supercharge your work
• Empathy: You are someone who leads with empathy, genuine interest and kindness
• Approachability: You have a natural charisma that makes people laugh, puts others at ease, and brings levity to potentially frustrating situations
• Curiosity: You ask great questions and are a great listener
• Patience: You are nurturing relationships, and showing up consistently, understanding that trust with your prospects is built over time
• Community-orientation: you truly recognize the importance of building community

Benefits

• Competitive base salary and a company performance bonus
• Remote-first culture (with plenty of excellent in-person experiences sprinkled in)
• Employer paid medical benefits for employees
• Paid parental leave for new parents
• Company-wide closure between December 25th and January 1st
• Twice-yearly company wide summits (we call it HQ and you’ll love it)
• A delightful team of smart people who are good at what they do

Company Overview