[Remote] Contract Specialist, Operations

Note: The job is a remote job and is open to candidates in USA. DLL is a global asset finance company that partners with various stakeholders to facilitate access to equipment and technology. As a Contract Specialist, you will work collaboratively with a team to generate, distribute, and audit retail transactions while ensuring compliance with credit requirements and corporate policies.

Responsibilities

• Be available via phone and email to assist vendor partners, end users and Sales with any inquiries
• Maintain positive relationships while assisting with documentation, transactions and policies
• Ensure that all transactions are properly executed at the client level, enforceable and binding to the corporation
• Liaise with insurance brokers to effect coverage satisfactory to DLL
• Exercise adherence to credit authorizations, pricing, and corporate policies to ensure the accurate completion of documentation while meeting customer expected disbursement timing commitments
• Responsible for the booking process and the funding of each invoice within each transaction
• Audit review and follow up on deficient transactions
• Responsible for file preparation for imaging
• Accountable for achieving daily, weekly, and monthly KPI’s and SLA’s
• Develop and maintain a positive consultative relationship with vendors, customers, and co-workers in support of the overall sales effort
• Complete other administration responsibilities to ensure effective workload for the entire team

Skills

• Ability to work additional hours during periods of high volume/ Month End
• Ability to work from home remotely/independently and in a virtual team environment
• Ability to work in a very fast-paced environment
• Ability to stay focused
• Customer service skills including the ability to interact with end use customers, vendors and dealers and members from all levels of the organization
• Excellent verbal and written communication skills
• Ability to Identify exceptions and manage resolution
• Capable of driving growth capacity by continuously looking for better ways to improve processes
• Ability to enter data accurately and efficiently
• Excellent verbal and written communication skills
• Bilingual (French/ English) is an asset
• Leasing or Financing experience preferably in transaction closings

Benefits

• Two working days per year volunteering for a local charity
• Bonus plan
• Remote working from home opportunities
• Flexible hours
• Career development opportunities: online learning, member development programs, Tuition reimbursement program.
• Outstanding Medical, Dental, Vision and Paramedical benefit programs
• Employer paid defined contribution pension plan
• Industry leading Vacation package
• Subsidized Gym membership programs
• Employee Referral program
• Open concept modern working environment

Company Overview