Note: The job is a remote job and is open to candidates in USA. eSkillz is passionate about empowering people through personalized, people-first technology solutions. They are currently seeking a Talent Management Consultant to be the primary point of contact for Cornerstone clients, supporting their system administration and optimization needs.
Responsibilities
- Serve as the main system administrator for the Cornerstone platform (Learning & Performance). Tasks Include:
- Set-up user and administrator accounts and maintain appropriate access
- Troubleshoot system admin issues and tasks
- Troubleshoot data feed issues
- Add or edit entities in the system
- Test and troubleshoot web-based training (need a basic understanding of SCORM and AICC standards)
- Set-up and work with dynamic groups, learning assignments, large scale course deployments, and curricula
- Review functionality in new releases and assist clients with new feature enablement and rollout
- Create new or update existing performance review tasks, competencies / competency models / competency assessments, development plans, observation checklists
- Generate standard reports and create ad-hoc and recurring system reports
- Manage and develop learning programs for the LMS
- Content management including online course loading, ILT onsite class enrollment input, curriculum development and other training management
- Work with the customer to determine the best tools in the system for delivering training programs and managing mandatory annual training and performance management tasks
- Provide recommendations to the client on ways to optimize the platform
- Work with the client to standardize, streamline and coordinate business and system processes. Understand, document, and clearly communicate these business processes to both client stakeholders and internal teams
- Serve as liaison between client and technical resources as required; escalate issues through the proper channels and work with escalation point person to achieve issue resolution
- Train other administrators on Cornerstone Learning and Performance functionality and system processes
- Analyze client’s configuration designs and make recommendations for improvements
- Create job aids and training guides to assist end-users and administrators
- Be a trusted advisor to the client and be engaged on a regular basis to understand client’s needs
- Provide updates to clients regarding deliverables
Skills
- At least 2 years of experience working as an Administrator of Cornerstone Learning & Performance
- 2 to 5+ years of experience in medium-to-large organizations in an LMS, application, help desk or training support role
- Strong experience with customer support or client management
- Must have excellent verbal and written communication skills and effective organization and project management skills
- Job is home-based so you must have personal access to a reliable computer (secondary computer provided by company if needed), hard-wired connection line and accessible phone
- Able to work independently as well as in a team environment
- Proficient in Microsoft Office programs
- Bachelor's degree desired but not required
- Implementation and HR suite experience is a plus
- Experience in training or customer/client support role
- Experience with web conferencing software, particularly MS Teams, GoToMeeting, or WebEx
- Have strong presentation, communication, and consulting skills
- Have experience in multiple Cornerstone Modules
- Have experience working in a consultant capacity
Benefits
- Secondary computer provided by company if needed
Company Overview