Note: The job is a remote job and is open to candidates in USA. The Eastwood Company is a leader in automotive restoration products, established in 1978. They are seeking a Customer Service Advisor to assist customers with orders, answer questions, and resolve concerns through various communication channels.
Responsibilities
- Help customers over phone, email and live chat with orders and problem-solve
- Work within our computer system to place and research customer orders, as well as document conversations and actions
- Pitch in where needed to drive a positive customer experience
Skills
- Experience in a call center, but not necessary
- Comfortable working with computers and learning new systems
- Good communication skills
- Pro-active and take a positive approach in problem solving
- Take ownership for your customers
- Commitment to learn about our processes
- Ability to help customers over phone, email and live chat with orders and problem-solve
- Ability to work within our computer system to place and research customer orders, as well as document conversations and actions
- Ability to pitch in where needed to drive a positive customer experience
- Access to a minimum speed connection internet for remote work
- Ability to work in a distraction-free environment if remote
- Experience shopping online
- Automotive restoration experience, it's a plus
Benefits
- Medical, dental, vision, life and ad&d insurances
- Disability insurance
- 100% vested matching 401k
- Paid time off
- Incentive plan
- Employee discount
- Other voluntary benefits
- Training is provided to better understand our products and systems
- Computers will be provided
Company Overview
The Eastwood Company serves the DIY automotive market with unique tools and supplies for repair, restoration, and modification of cars. It was founded in 1978, and is headquartered in Pottstown, Pennsylvania, USA, with a workforce of 51-200 employees. Its website is https://www.eastwood.com/.