Note: The job is a remote job and is open to candidates in USA. Jobber is a company focused on transforming service delivery for small businesses. They are seeking a Customer Retention Specialist to enhance customer experience by resolving billing and subscription inquiries and driving long-term retention through meaningful customer interactions.
Responsibilities
- Respond to billing and subscription inquiries via phone, chat, and email while maintaining strong productivity and quality standards
- Lead confident, value-driven conversations with customers considering cancellation or downgrade, identifying solutions that drive retention and long-term success
- Use a consultative approach to understand root causes and influence positive customer outcomes
- Proactively engage escalated or at-risk customers, taking ownership of complex situations and driving resolution
- Partner with cross-functional teams to share trends and insights that improve customer experience and reduce churn
- Adapt quickly to evolving processes, tools, and product updates in a growing environment
Skills
- A track record of thriving in high-volume, customer-facing environments
- The ability to influence outcomes
- Strong verbal and written communication skills
- A results-driven mindset
- Resilience and composure
- Strong problem-solving ability
- Resilience
- Adaptability in a growth environment
- Reliability and accountability
- Confidence with technology
Benefits
- Equity rewards
- Annual stipends for health and wellness
- Retirement savings matching
- An extended health package with fully paid premiums for body and mind
- A dedicated Talent Development team and access to coaching, learning, and leadership programs
Company Overview
Jobber is cloud software that helps mobile service businesses organize their scheduling, invoicing, CRM, and team management. It was founded in 2011, and is headquartered in Edmonton, Alberta, CAN, with a workforce of 501-1000 employees. Its website is https://getjobber.com.