Note: The job is a remote job and is open to candidates in USA. NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation. They are currently seeking a Customer Service Associate to provide front-line phone customer service to policyholders and ensure customer satisfaction while managing a high volume of calls.
Responsibilities
- Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers
- Ensuring customer satisfaction and strive to meet service standards
- A typical day will likely involve fielding between 75 to 100 calls
- Communicating effectively and professionally with both internal and external customers to resolve questions and issues
- Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team
- Collaborating with management or other team members as appropriate to proactively address service issues and concerns
Skills
- 6 Months experience in an office environment
- 6 Months experience using a computer with Microsoft Windows PC applications
- 6 Months of Work from home environment
- High school diploma or GED Preferences
- Previous insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from members inquiring about payments, policy information, or claims
- Designated quiet area to complete calls while working from home
- Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers
- Ensuring customer satisfaction and strive to meet service standards
- A typical day will likely involve fielding between 75 to 100 calls
- Communicating effectively and professionally with both internal and external customers to resolve questions and issues
- Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team
- Collaborating with management or other team members as appropriate to proactively address service issues and concerns
- 6 months of experience in a role that required attention to detail, accuracy, and accountability for your work product
- 6 months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting
- New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process
- *** All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material
- Must Pass Drug screen
- Must Pass a background check with Education check and employment verification check
- Required schedule availability for this position is Monday-Friday 7:00 am ct to 7:00 pm (Central Time), Saturday mornings (rotating) 8:00 am to 12:00 pm (Central Time) could also be required
- To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology
- NTT DATA will provide a computer and headset for remote work
- Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols
- Failure to return equipment may result in collection actions and/or other consequences
- Individuals must provide their own high speed internet access with speeds at or above 50 Mbps
- A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one's personal dwelling or location
- Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations
- Remote employees must adhere to all technical support procedures and protocols
- Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite
- Employees must have a dedicated, professional workspace conducive to servicing Customer Service customers with the same quality as an onsite environment
- The workspace must be a permanent, unencumbered location used daily for work
- Employees must work with minimal distractions that do not interfere with business operations or service delivery
- Ideally, the workspace is isolated from other household members and used exclusively for job duties
- Background noise, interruptions from people or pets, and other distractions must be kept to an absolute minimum to avoid disruptions to customer service
- Employees must work from the same location consistently unless prior approval is obtained
- If a change in work location is necessary: The new location must meet all Remote Workspace and Technology Requirements
- Notification to NTT DATA Management is required before relocating
- Previous insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from members inquiring about payments, policy information, or claims
- Designated quiet area to complete calls while working from home
Benefits
- Company benefits including medical, dental, and vision insurance with an employer contribution
- Flexible spending or health savings account
- Life and AD&D insurance
- Short- and long-term disability coverage
- Paid time off
- Employee assistance
- Participation in a 401k program with company match
- Additional voluntary or legally required benefits
- NTT DATA will provide a computerand headset for remote work
- Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols.
- Failure to return equipment may result in collection actions and/or other consequences.
Company Overview
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