Note: The job is a remote job and is open to candidates in USA. Mindlance is a company that provides staffing solutions, and they are seeking a Customer Service Associate Representative for underwriting phone verification. The role involves conducting medical questionnaires, maintaining communication metrics, and requires excellent interpersonal skills.
Responsibilities
- Candidates must have a quiet and private space designated for focused work
- Must have high speed internet
- Excellent written, verbal and interpersonal communication skills
- Competent computer skills, proficiency in Microsoft Office Suite and Outlook
- Exceptional organizational and time- management focus, with attention to detail
- Ability to work under own initiative
- Prior Insurance experience preferred
- Conduct & complete medical questionnaires with applicants
- Metrics are based on call audits, maintaining regular attendance and average calls completed
- Hours given will vary between 7am- 7pm CST & based on business need
- 1+ years’ experience in call center environment preferred
- Experience communicating with medical terminology a plus
Skills
- Candidates must have a quiet and private space designated for focused work
- Must have high speed internet
- Excellent written, verbal and interpersonal communication skills
- Competent computer skills, proficiency in Microsoft Office Suite and Outlook
- Exceptional organizational and time- management focus, with attention to detail
- Ability to work under own initiative
- Conduct & complete medical questionnaires with applicants
- Metrics are based on call audits, maintaining regular attendance and average calls completed
- Hours given will vary between 7am- 7pm CST & based on business need
- High school diploma or equivalent required
- Prior Insurance experience preferred
- 1+ years' experience in call center environment preferred
- Experience communicating with medical terminology a plus
Company Overview