Note: The job is a remote job and is open to candidates in USA. Hays is seeking a Customer Care Advocate for their Group Life Products division. The role involves responding to customer requests and providing excellent service to those with or seeking life insurance policies.
Responsibilities
- Respond to customer requests via telephone, providing excellent service to customers who have or are looking to obtain a Life insurance policy through their employer
- Customers can work with various companies and associates must rely on instructions and pre-established guidelines to perform the functions of the job
- Processes transactions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction
Skills
- Requires a high school diploma or equivalent
- Ability to work during the hours of operation of Monday-Friday 8:00 AM – 11:00 PM EST
- Must be flexible in regard to shifts worked, which may change based on business needs
- Ability to work from home, which includes high-speed internet (500-650 kbps) and a quiet, secure workspace
- Hotspots and use of WiFi are not allowed – high internet speed and ability to use ethernet is required
- Able to use video during interviews, coaching, weekly huddles, and virtual training
- No time off planned during training until the end of nesting
- Work under immediate supervision reporting to an immediate supervisor
- Respond to customer requests via telephone, providing excellent service to customers who have or are looking to obtain a Life insurance policy through their employer
- Customers can work with various companies and associates must rely on instructions and pre-established guidelines to perform the functions of the job
- Processes transactions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction
- 1-3 years of experience in the field or in a customer service role
Benefits
- For this role you will be issued equipment which consists of a laptop, 2 monitors, keyboard, mouse and docking station. You are required to return the equipment to client within a week of your assignment ending.
Company Overview