Note: The job is a remote job and is open to candidates in USA. APCO Holdings is a company that partners with dealerships across North America to provide innovative vehicle protection products and services. They are seeking a Customer Service Representative to be the voice of APCO, assisting customers, dealers, agents, and repair facilities with information and support, while ensuring high service standards.
Responsibilities
- Handle a high volume of inbound calls while maintaining strong service levels
- Answer questions about coverage, contracts, and claims from customers, dealers, and repair facilities
- Resolve customer issues or route inquiries to the appropriate department when needed
- Maintain accurate and consistent documentation in company systems
- Communicate with key stakeholders to ensure a smooth and positive claims experience
- Monitor call queues and maintain agent availability through proper system usage
- Anticipate customer needs and deliver solutions with professionalism and empathy
Skills
- High school diploma or equivalent
- Previous customer service experience (call center experience preferred)
- Ability to navigate computer systems and maintain accurate documentation
- Strong verbal and written communication skills
Benefits
- Comprehensive medical, dental, and vision benefits
- 401(k) with company match
- Paid time off and company holidays
- Opportunities for career growth and internal advancement
- A collaborative and supportive team environment
Company Overview
APCO Holdings is a leading provider of F&I solutions, automotive protection products, and dealer services, supporting automotive, RV, marine, and powersports dealers, as well as financial institutions nationwide. It was founded in 1984, and is headquartered in Norcross, Georgia, USA, with a workforce of 501-1000 employees. Its website is https://apcoholdings.com/.