Note: The job is a remote job and is open to candidates in USA. Brown & Brown is a leading E&O insurance broker providing services to major insurance firms in the United States. They are seeking a Customer Service Representative who will be responsible for handling inbound customer inquiries, supporting clients through various communication channels, and maintaining accurate records of customer interactions.
Responsibilities
- Support incoming calls, emails, and online chats from customers
- Handle basic coverage questions, assist with enrollment, premium inquiries, and cancellation requests
- Respond to questions and requests from clients/customers/agents quickly and accurately
- Record details of all customer interactions including requests, inquiries, comments, complaints and then record details of actions taken
- Retrieving and responding to voicemail and emails
- Occasional outbound call campaigns
Skills
- Exceptional listening, communication and writing skills with the ability to handle difficult and detailed inbound/outbound calls
- Must be able to listen effectively to Customers, Leaders, and Teammates and respond in a respectful manner
- Excellent computer skills including Microsoft Excel, Word, Outlook
- Ability to multi-task between various software programs
- Some call center experience desired
- Customer service experience desired
- High School diploma/GED
- Must become a licensed Property & Casualty Insurance Agent within 90 days of hire including passing the state of California's extensive background investigation and completing the mandatory 52 hours of licensing education
- If you currently have a P&C insurance license, you must keep your license in good standing by adhering to the continuing education hour requirements and background checks
- Must be able to go into the office (in Orange, CA) for onboarding, teammate meetings and to pick up/return office equipment
- Some call center experience desired
- Customer service experience desired
Benefits
- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Company Overview
Brown & Brown delivers risk management solutions to help protect and preserve what our customers value most. It was founded in 1939, and is headquartered in Daytona Beach, Florida, US, with a workforce of 10001+ employees. Its website is http://www.bbrown.com.