Note: The job is a remote job and is open to candidates in USA. Medica is a nonprofit health plan serving communities across multiple states. The Customer Service Representative will be the primary contact for members, resolving inquiries related to claims, enrollment, billing, and explaining benefits, while ensuring exceptional service satisfaction.
Responsibilities
- Customer Service experience in a Healthcare related setting preferred
- Excellent verbal and written communication skills
- Able to deliver high quality service to Medica's members
- Ability to interact with the team and support each other in dealing with customer issues
- Advanced ability to multi task and manage time efficiently is needed
- An ability to identify process improvements, provide mentor and peer feedback, and develop knowledge of multiple products and platforms
- Demonstrated ability to learn quickly and respond well to a rapidly changing industry and operational environment
Skills
- High School Diploma, GED or equivalent; equivalent work experience will be considered in lieu of educational requirement
- 2+ years of customer service experience
- Excellent verbal and written communication skills
- Able to deliver high quality service to Medica's members
- Ability to interact with the team and support each other in dealing with customer issues
- Advanced ability to multi task and manage time efficiently is needed
- An ability to identify process improvements, provide mentor and peer feedback, and develop knowledge of multiple products and platforms
- Demonstrated ability to learn quickly and respond well to a rapidly changing industry and operational environment
- Customer Service experience in a Healthcare related setting preferred
Benefits
- 4-6 weeks of paid training
- Comprehensive benefits
- Supportive environment that fosters continual growth
- Shift differential incentives are offered for this later shift
- In addition to base salary, this position may be eligible for incentive plan compensation
- Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees
Company Overview