Note: The job is a remote job and is open to candidates in USA. Pano AI is a growth-stage hybrid-remote start-up focused on early wildfire detection and intelligence. They are seeking a Senior Customer Success Manager to enhance client relationships and ensure customer satisfaction during a critical growth phase, while managing installations and ongoing account management.
Responsibilities
- Ensure swift execution of new Pano station installations by partnering closely with the internal Operations team and facilitating necessary actions with Sales and Operations teams
- Drive ongoing account management to ensure customer satisfaction and drive additional expansion opportunities
- Demonstrate strong executive presence and communication skills in high-stakes settings, including executive-level presentations, customer engagements, and strategic stakeholder meetings, effectively conveying confidence, clarity, and credibility
- Expertly navigate a SaaS business by skillfully managing the expectations of both your team and customers and making thoughtful choices that align business goals with client needs
- Actively learn our client's needs to deliver the best solutions to their goals
- Partner with Sales to support successful renewals and expansions in line with Pano’s 'land and expand' strategy
- Creatively problem-solve when difficult situations arise and help client and internal team members resolve delivery challenges
- Regularly present critical findings, strategic planning, and sometimes difficult information to clients
- Foster effective decision-making and operational excellence across the business by building cross-functional relationships and helping internal teams understand client priorities and business context
- Maintain strong relationships with clients to ensure streamlined project implementation, review ongoing needs, and provide timely solutions, and recommendations to help achieve success and drive adoption
- Deeply understand the product suite, service offerings, and functionality to enable effective communication of capabilities to clients
- Actively contribute to the refinement and development of new product features and service offerings by working closely with Product and Engineering
Skills
- BS or BA degree
- At least 5 years of professional experience in technology consulting or customer relationship management, with a strong preference for experience within a SaaS or enterprise software-related field
- Proficient in direct customer interaction, fostering robust client connections, and delivering persuasive presentations
- Demonstrated track record of assisting Fortune 1000 customers with 6-figures in recurring revenue to discover optimal solutions
- You have worked in a cross-functional work environment and a knack for 'getting things done' in a fast-paced environment
- Skillful at managing multiple high-priority projects, adept at multitasking, and maintaining meticulous attention to detail
- The ideal candidate will be passionate about environmental issues
- Travel expectations approximately 15% to 25%
- MBA, MS, or relevant experience preferred
Benefits
- Stock options
- Comprehensive medical, dental, and vision coverage
- A matching 401(k) plan
- Flexible paid time off
Company Overview
Pano AI (Pano) is the leader in early wildfire detection and intelligence, providing government, utilities, insurers, and private landowners with advanced tools and realtime situational awareness to quickly mitigate wildfire threats while protecting lives, property, and the environment. It was founded in 2019, and is headquartered in San Francisco, California, USA, with a workforce of 51-200 employees. Its website is https://www.pano.ai.