[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Apryse is the industry-leading provider of document software development technology. The Customer Success Manager is responsible for managing customer relationships to ensure product adoption, satisfaction, retention, and expansion while contributing to process improvements and team efficiency.

Responsibilities

• Manage a portfolio of customers and ensure a consistent, high-quality experience
• Build strong relationships and act as a trusted point of contact
• Identify risks early and take proactive steps to address them
• Partner cross-functionally and collaborate effectively to drive outcomes
• Navigate customer conversations, balancing company priorities with customer needs
• Maintain accurate data, reporting, and internal documentation
• Take ownership of internal tools and workflows tied to customer management
• Contribute to process improvements and team efficiency

Skills

• Minimum 1-2 years of experience, bonus for Customer Success /Account Management experience
• Organization and accountability (detail-oriented, fierce data hygiene, tracking, etc.)
• Proven work experience as a Customer Success Manager or similar role preferred
• Strong communication skills (clear, concise, and professional)
• Proven ability to collaborate across teams and build alignment
• Strong negotiation and influencing skills with customers and internal stakeholders
• Problem-solving mindset with the ability to think critically
• Ability to work independently while knowing when to involve others
• Technical aptitude (has baseline technical knowledge and the attitude and desire to continuously learn in a technical environment)
• Management, renewals or upsells experience would be a plus
• Excel/Google Sheets experience
• Software Experience
• Experience with data tools or reporting platforms
• Exposure to customer-facing roles in fast-paced environments
• Experience working cross-functionally with different teams
• Process improvement or operational experience
• Fluency in Spanish and/or Portuguese

Benefits

• A comprehensive extended benefits package including health, dental and vision for you and your family, with company paid offerings.
• 401K savings program with company match.
• Generous paid time off (PTO) is offered to support the ability to rest and recharge.
• Annual recurring WFH allowance for you to purchase items you need for your home office.
• Ongoing support for learning development so you can master your craft.
• Work with the hardware you're most comfortable with (Windows or Mac).
• Diverse and inclusive workplace where we all learn from each other.

Company Overview