Note: The job is a remote job and is open to candidates in USA. Tempus AI is focused on advancing the healthcare industry through precision medicine. They are seeking a Customer Success Representative to manage communications with partner labs, ensure customer satisfaction, and coordinate efforts across teams.
Responsibilities
- Communicate directly with various members of partner labs to manage sample and document requests, triage order issues, and coordinate shipping and receiving
- Work cross-functionally (e.g., Customer Success, Sales, Lab) to ensure we meet/exceed goals related to customer retention and (perceived + actual) turnaround time
- Build and maintain effective relationships which create a high level of trust with laboratory employees, sales representatives, and internal stakeholders
- Use proactive problem-solving skills to create and offer solutions to customers of varying complexity
- Maintain frequent contact with sales and other externally-facing teams to ensure customer engagement efforts are aligned and provide relevant updates to internal teams in CS, Sales, CommOps, etc
- Respond to inquiries by phone, email, and in person quickly and professionally
- Identify and assess customer needs to achieve satisfaction
Skills
- Exceptional customer service skills and strong interpersonal skills
- Ability to communicate effectively with patients by telephone and email
- Ability to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
- Highly organized and systematic, superb attention to detail and ability to complete tasks with a high degree of accuracy
- Show initiative and ability to work as part of a high-level team while working independently on mission-critical tasks
- Proven ability to learn new skills quickly and adapt to new processes smoothly
- General office equipment and software knowledge and computer proficiency
- 4 year college degree in Biological Sciences or similar
Benefits
- Incentive compensation
- Restricted stock units
- Medical and other benefits
Company Overview
Tempus is making precision medicine a reality by applying AI in healthcare, deriving insights from our expansive library of clinical data and molecular data. It was founded in 2015, and is headquartered in Chicago, Illinois, USA, with a workforce of 1001-5000 employees. Its website is https://www.tempus.com.