Note: The job is a remote job and is open to candidates in USA. Skyward is a global company that builds software solutions for K-12 schools, aiming to help students, teachers, and school administrators succeed. They are seeking a Customer Success Technical Specialist to provide personalized implementation plans, outstanding customer service, and consult with customers to ensure satisfaction with their solutions.
Responsibilities
- Serve as the front line in our mission to provide the best possible experience for our customers
- Develop personalized implementation plans for new customers and contribute to the ongoing success of current customers
- Demonstrate outstanding customer service skills and the willingness to do what is necessary to achieve customer satisfaction with Skyward solutions
- Consult with customers through voice, electronic means, and in-person to gather information and evaluate the software functionality
- Design and formulate appropriate solutions, direct system set-up, and recommend procedures
Skills
- Must be able to travel independently for business purposes. Travel requirements are 25% resulting in: Average of 40 travel days per calendar year. Actual travel could be more/less to meet company objectives. The individual will be required to travel and is an essential function of the job. The employee must be able to drive up to six hours while traveling to and from customer's sites. Overnight stays may be required
- Must have a strong work ethic
- Ability to work both in team and solo environments
- Dependable with strong organizational skills
- Proficient in Microsoft Office
- A two or four-year degree or a combination of education and experience that provides equivalent knowledge, skill, and abilities will be considered
Benefits
- Paid time off
- 8.5 paid holidays
- 401(k) retirement plan with company match
- Health, dental, and vision coverage
- Company sponsored basic life/AD&D, short-term, and long-term disability
- Employee Assistance Program
- A robust wellness program
Company Overview