Note: The job is a remote job and is open to candidates in USA. Silver Bell Group is a dynamic fast-expanding outsourcing company that supports international clients across various industries. They are currently hiring a Customer Support Agent – Service Support (Dutch language) to manage guest and homeowner queries before arrival, during stay, and post-departure, requiring strong problem-solving skills and professionalism in handling complaints.
Responsibilities
- Handle check-in and pre-arrival queries
- Resolve issues during stay (cleaning, maintenance, electricity, heating, water, key issues, spa/pool concerns, meter readings, damages)
- Manage post-stay concerns (extra charges, refunds, consumption costs, double payments, security deposit issues)
- Coordinate with internal teams and homeowners for timely issue resolution
- Handle escalations calmly while protecting brand reputation and guest trust
- Maintain accurate documentation of all interactions
Skills
- Strong communication and conflict resolution skills
- Fluency in Dutch (advanced level) is mandatory
- Calm and solution-oriented under pressure
- Ability to manage complaints with empathy and professionalism
- Experience in customer service or hospitality preferred
Company Overview
The Silver Bell Group delivers BPO services, including customer support and sales, with dedicated teams and multilingual capabilities. It was founded in 2014, and is headquartered in Belgrade, Vojvodina, SRB, with a workforce of 501-1000 employees. Its website is https://silverbellgroup.com.