Note: The job is a remote job and is open to candidates in USA. Koronet is the leading software company for vertical software, B2B e-commerce, and payment solutions within the floriculture industry. As a Customer Support Agent Tier 1, you will help customers solve problems and learn about the platform while providing technical support and contributing to documentation.
Responsibilities
- Provide fast, helpful, and technically sound support to our customers via chat, email, and phone
- Troubleshoot issues and help users navigate our SaaS platform with confidence
- Document solutions and contribute to our Knowledge Base and internal documentation
- Work closely with our Product and Engineering teams to flag bugs, suggest improvements, and escalate complex cases
- Develop deep product knowledge and stay up-to-date on new features
- Communicate clearly and professionally with customers, making complex issues easy to understand
Skills
- Eager to learn about technology, the platform, and the floral industry
- Curious, fast-moving, and thrive in a dynamic, remote-first environment
- Enjoy helping people and finding solutions to problems
- Communicate clearly in English (advanced level required)
- Comfortable with tools like Slack, Jira, Intercom, and Confluence or can learn them quickly
- Experience in SaaS customer support
- Spanish or Portuguese language skills
- Familiarity with HTML or reading technical system logs
- Background in computer science, engineering, or web development
Benefits
- Remote-first team: work from anywhere.
- Training, mentorship, and room to grow into senior roles.
- English classes and professional development support.
- A collaborative culture where your ideas are welcome—and can become reality.
- Full-time, indefinite-term contract.
- Global and Remote-First: Work with a diverse team across the Americas and Europe, with flexibility to work from anywhere.
- Ownership Culture: We foster an environment where each team member takes ownership and is empowered to contribute to the company's success.
- Growth & Development: We support continuous professional growth and offer financial assistance for technical certifications and other learning opportunities.
Company Overview