Note: The job is a remote job and is open to candidates in USA. Worthy.com is a company dedicated to remaking the world of pre-owned luxury jewelry, focusing on quality, sustainability, and expert valuation. They are seeking a Customer Support Representative who will handle high-volume inbound calls, communicate effectively with clients, and work cross-functionally to ensure a seamless client experience.
Responsibilities
- Handle high-volume inbound calls from prospective and existing clients
- Quickly, clearly, and professionally communicate with clients on a regular basis to understand their questions, providing accurate and timely information and solutions in response
- Work cross-functionally between teams to support a seamless client experience from start to finish
- Work in tandem with our Sales and Operations Team to ensure all item updates are appropriately communicated and all follow-through is taken
- Prioritize your time according to the impact of the issue on the client's account and effectively provide solutions to issues or concerns in a timely manner
- Identify new and better ways of solving problems that improve our product, our processes, and our Seller experience
Skills
- 1-2 years of professional experience in a customer service or customer experience role
- High School Diploma or equivalent
- Customer service mindset focusing on client success while operating in a fast-paced, fluid operating environment
- Sensitive to issues of urgency and be able to take ownership in escalating customer concerns as needed
- Proven front-office experience handling high incoming call and email volume
- Availability for the following shifts: 9:30 am - 6 pm ET
- Familiarity with MS Office/Google Apps Suites and CRM platforms (i.e, Salesforce, Hubspot)
- Spanish-speaker is a plus
Benefits
- A supportive, inclusive atmosphere in an organization that values your contributions
- Opportunities for personal and professional growth through work experience and mentorship
- An attractive and equitable compensation package, including salary and stock options
- A generous benefits program featuring generous paid time off, comprehensive medical benefits, 401K plan, commuter program, health & wellness perks, and so much more
Company Overview
Worthy.com is the leading website for jewelry owners to sell their diamonds, fine jewelry, and luxury watches. It was founded in 2011, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is http://www.worthy.com.