Note: The job is a remote job and is open to candidates in USA. Talent Systems, LLC is the leading technology solution provider for casting and auditioning in the entertainment industry. They are seeking a Customer Support Specialist to provide high-quality support to enterprise clients by resolving product issues, guiding clients through features, and ensuring consistent support experiences across the lifecycle.
Responsibilities
- Respond to a high volume of client inquiries via email, phone, and chat in a timely and thoughtful manner
- Troubleshoot technical issues, report and escalate bugs
- Follow up with clients to confirm issue resolution and satisfaction
- Recommend best practices and guide clients through product features and workflows
- Work closely with teammates to ensure consistent support experiences
- Share product feedback or recurring issues with leads or operations team
- Build and maintain strong working relationships with enterprise clients
- Understand client goals and proactively identify ways to support their success
- Collaborate with Client Success and Business Development teams to ensure unified support
Skills
- Comfortable working PST hours (9-5 pm)
- Provide high-quality, thorough, and efficient support to enterprise clients
- Resolve product issues and guide clients through features and workflows
- Act as a liaison between clients and internal teams
- Collect client feedback and facilitate training
- Respond to a high volume of client inquiries via email, phone, and chat in a timely and thoughtful manner
- Troubleshoot technical issues, report and escalate bugs
- Follow up with clients to confirm issue resolution and satisfaction
- Recommend best practices and guide clients through product features and workflows
- Work closely with teammates to ensure consistent support experiences
- Share product feedback or recurring issues with leads or operations team
- Build and maintain strong working relationships with enterprise clients
- Understand client goals and proactively identify ways to support their success
- Collaborate with Client Success and Business Development teams to ensure unified support
- Experience supporting VIP clients in a fast-paced support environment
- Strong written and verbal communication skills
- Tech-savvy and comfortable learning new software quickly
- Patient, empathetic, and able to stay calm under pressure
- Experience with cloud software, help desk tools, and CRMs (e.g., Zendesk, JIRA)
- Ability to work independently, manage competing priorities, and multitask effectively
- Experience worked in a casting office or agency
- BA/BS degree
Company Overview
Talent Systems, LLC is the leading technology solution provider for casting, auditioning and crew hiring to the entertainment industry. It was founded in 2017, and is headquartered in Los Angeles, California, USA, with a workforce of 201-500 employees. Its website is https://www.talentsystems.com/.