Note: The job is a remote job and is open to candidates in USA. Hinge Health is a company focused on improving joint and muscle health through innovative software solutions. As a Demand Enablement Associate, you will ensure operational efficiency by optimizing workforce utilization, maintaining data accuracy, and driving process improvements to support clinical operations.
Responsibilities
- Drive Daily Utilization Targets: actively monitor the Admin Panel and adjust FTE percentages in real-time to ensure teams consistently meet daily utilization and service level agreements (SLAs), flagging gaps immediately
- Ensure Data & Scheduling Accuracy: Execute daily updates in Workday (schedules, PTO caps) and the Admin Panel with 100% accuracy, ensuring zero disruptions to member task distribution or workload reporting
- Optimize Reporting & Insights: Compile and distribute error-free daily DE reports to Care Team Leaders, clearly articulating utilization risks and proposing immediate, data-backed solutions for staffing gaps
- Own Process Improvements: Take ownership of current scheduling and reporting processes to identify inefficiencies, implementing permanent solutions to recurring utilization issues rather than just managing symptoms
Skills
- 1+ years of experience in operations, workforce planning, data analysis, or a related field
- Experience with complex data entry and maintaining high accuracy in fast-paced environments
- Proficiency with Excel/Google Sheets (able to organize data, use basic formulas, and spot errors)
- Strong written and verbal communication skills for cross-functional collaboration
- Experience with workforce management tools (e.g., Workday, Salesforce, or specific scheduling software)
- Previous experience in a high-growth startup or healthcare environment
- Demonstrated ability to identify a process inefficiency and implement a solution
Benefits
- Comprehensive medical, dental, and vision coverage
- Help with gender-affirming care
- Tools for family and fertility planning
- Travel reimbursements if healthcare isn’t available where you live
- Traditional or Roth 401k retirement plan options which include a 2% company match
- Modern life stipends
Company Overview
Hinge Health is a digital clinic for joint, and muscle care, pelvic pain, bowel, and bladder control. It was founded in 2015, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is http://hingehealth.com/.