Note: The job is a remote job and is open to candidates in USA. Twilio is a company shaping the future of communications and empowering millions of developers. As a Digital Sales Representative - Expansion, you will lead relationships within the Self Service customer base, focusing on customer activations, transactional and solution selling, and closing deals.
Responsibilities
- Manage and expand customer accounts within the Self Service segment
- Own a book of business with the goal of protecting revenue and driving upsell and cross-sells
- Execute programmable sales plays to consistently deliver strong revenue, gross margin, and gross profit results
- Work cross-functionally with representatives from product, finance, support, and services teams to execute renewals and drive DBNE
- Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce through proactive efforts and collaboration with your manager
- Execute automation strategies to serve a large quantity of customers while maintaining NPS and preventing churn
- Work closely with marketing teams to align on messaging and campaigns
- Responsible for net new customer acquisition and driving new revenue for a specific territory while maintaining the highest levels of customer satisfaction
- Work with customers across all verticals to understand their business and technical requirements
- Work diligently with cross-functional internal teams (Sales Development, Marketing, Product, Engineering, Support) to address customer requirements, advise on digital communication strategies, and help customers get started on the Twilio platform
- Passionate about what you do, able to think outside of the box, and have world-class interpersonal and communication skills to make complex technical and financial details sound simple
- Ability to balance competing priorities and manage multiple projects/deals at the same time
Skills
- 2 years closing experience or 1+ years closing experience at a SaaS or CPaas company, with a record of top performance
- Demonstrated track record of managing business forecasts and financial models
- Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships
- Analytical account development strategy based on using data to find opportunities and prove value
- Entrepreneurial mindset with appetite to define processes and build programs
- Record of delivering revenue and gross profit results
- Excellent verbal and written communication skills
Benefits
- Health care insurance
- 401(k) retirement account
- Paid sick time
- Paid personal time off
- Paid parental leave
Company Overview
Company H1B Sponsorship