Note: The job is a remote job and is open to candidates in USA. OCHIN, Inc. is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network. The Director, Epic Install Analysts is responsible for delivering exceptional implementation outcomes through disciplined execution and strong cross-functional alignment, ensuring high-quality builds and successful transitions to steady-state operations.
Responsibilities
- Lead the technical Epic Install Analyst organization responsible for system build, configuration, testing, and delivery across a portfolio of implementations
- Partner tightly with the Director of Install Project Management to ensure alignment of scope, timelines, resources, and execution, operating as a unified leadership model for successful delivery
- Drive the organization’s install strategy, translating enterprise priorities into scalable, process-driven technical execution
- Ensure installs are aligned to member-specific goals and long-term success, not just initial delivery timelines
- Ensure go-live readiness through structured validation, testing, and quality assurance, including rigorous pre-go-live testing, defect management, and clear readiness criteria
- Enforce strong change control governance for build completion, maintaining quality and stability while enabling appropriate flexibility for member-specific configuration
- Define and own member success metrics and KPIs, ensuring implementations deliver measurable outcomes in stability, usability, revenue integrity, and clinical workflows
- Monitor and improve post-install performance outcomes, using data to continuously refine build and delivery practices
- Ensure full member readiness prior to go-live, including training proficiency, workflow adoption, and operational preparedness
- Lead high-quality go-lives and rapid stabilization, achieving time-to-stability targets aligned to OCHIN and member expectations
- Partner cross-functionally with Quality Assurance, Training, Maintenance, Development, Clinical Informatics, and OCHIN Billing Services to ensure seamless delivery and continuity from install through optimization
- Provide enterprise leadership and guidance on Epic systems, implementation processes, and delivery excellence
- Drive capacity planning, cross-training and workforce strategy to meet demand, ensuring the technical team is positioned to execute at scale
- Establish and maintain strong operational discipline, accountability, and performance management across leadership and analyst teams
- Track and report on organizational metrics, proactively managing risks, dependencies, and performance gaps
- Serve as an escalation point and internal consultant for complex implementation challenges
- Foster a high-performance, service-oriented culture, emphasizing collaboration, ownership, and continuous improvement
- Other duties as assigned
Skills
- Bachelor's degree in Healthcare Administration, Public Health, Business, or a related field (or equivalent combination of education and experience); Master's degree preferred
- Minimum 10 years of experience in Epic implementation, build leadership, or healthcare IT delivery
- Minimum 5 years of management/leadership experience
- Demonstrated success leading large-scale, multi-site Epic implementations or install portfolios, delivering measurable member outcomes
- Deep expertise in Epic build, workflows, and the full implementation lifecycle
- Proven experience driving organizational readiness, user adoption, and post–go-live stabilization
- Change management: The ability to manage, inspire, and lead through change
- Mentoring and skill building: The ability and desire to share knowledge, delegate to, and mentor new leaders
Benefits
- We offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and opportunity for professional advancement.
- OCHIN is a 100% remote organization with no physical corporate office location.
- We offer a comprehensive range of benefits. See our website for details: https://ochin.org/career
- OCHIN requires all employees—including remote employees, contractors, interns, and new hires—to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment.
- All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.
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