Note: The job is a remote job and is open to candidates in USA. Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. They are seeking a Director of Product Design, Foundations to lead critical areas of innovation and ensure a cohesive product experience in an AI-first world. This role involves defining design strategies, managing platform-level systems, and fostering high-performing design teams.
Responsibilities
- Lead Multi-Year Experience Strategy: Define and drive high-impact design strategies across a complex, multi-product portfolio, translating ambitious 3+-year "North Star" visions into pragmatic roadmaps that marry short-term impact with long-term business growth
- Steward Platform-Level Systems Thinking: Navigate the "platform vs. vertical" tension by managing platform-wide patterns and cross-cutting workflows (e.g., onboarding, notifications, permissions) across a range of firm roles to ensure a cohesive, integrated experience across products of varying maturity
- Align Experience and Technical Architecture: Partner deeply with engineering and product leaders to ensure experience strategy is harmonized with technical architecture, advocating for deep integration and an "anti-hub" philosophy that favors organic product-led growth over siloed UI solutions
- Institutionalize Design Quality: Contribute to and implement mechanisms for assessing, measuring, and scaling design quality, maintaining a high bar for craftsmanship across complex B2B data structures and multi-user environments
- Drive Organizational Clarity and Alignment: Act as the primary bridge across initiative and product boundaries, fostering alignment between cross-functional stakeholders to resolve ambiguity and ensure a unified ecosystem for firm roles and other parties
- Cultivate High-Performing Teams: Build and mentor a world-class design organization by investing in coaching, career development, and the recruitment of top-tier talent capable of navigating enterprise-grade architectural challenges
- Champion the Strategic User Voice: Influence product strategy at the highest levels by aligning customer-centric research with business goals, ensuring the platform remains resilient and intuitive as it scales into new enterprise markets
- Transform Organizational Operating Models: Redesign how teams discover, validate, and deliver products in an AI-enabled environment, embedding experimentation, automation, and learning into everyday workflows
Skills
- Evidence applying AI to transform design craft as well as the design of user-centered AI experiences, innovating across surfaces and interaction models
- A service design mindset that brings together vertical-specific requirements with platform-level solutions that meet the needs of a range of user types and connect our products together
- Customer-centric to the core, weaving customer stories and evidence into strategies, design work, and storytelling as a result of regular customer learnings
- Demonstrated experience establishing experimentation, learning, and validation systems, leveraging AI to accelerate insight generation and product iteration
- Experience designing extensible platforms and ecosystems that enable internal and external teams to build safely on shared foundations
- Deep Enterprise B2B experience, crafting experiences for highly technical end users across a multi-stack technology platform
- Demonstrated expertise being a leader of leaders, driving a team of designers to conceptualize, build, and scale experiences across complex ecosystems
- Equally comfortable leading teams through big, complex platform-level initiatives that touch multiple products and teams
- Established track-record of building and leading design efforts across surfaces from setting strategies to delivering design solutions across touchpoints
- Business acumen and ability to connect design strategy to business value
- Ability to communicate complex subjects with clarity and impact to a variety of audiences
- Strong leadership, partnering, and influencing skills
- Ability to create solutions that scale across short- and long-term customer and business goals simultaneously
- High level of comfort working within a self-directed culture and navigating ambiguity
- Deep desire to help everyone (customers, stakeholders, and employees) do their best possible work
Benefits
- Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
- Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.
- $2000 annual counseling benefit
- RRSP matching and RESP contribution
- Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
- Variable pay that is based on company performance, with actual payout amounts calculated and paid on a quarterly basis.
Company Overview
Clio provides cloud-based legal practice management software, helping law firms manage cases, billing, and client relationships. It was founded in 2008, and is headquartered in Vancouver, British Columbia, CAN, with a workforce of 1001-5000 employees. Its website is https://www.clio.com.