Note: The job is a remote job and is open to candidates in USA. //TECHYSCOUTS is a group of friends dedicated to delivering exceptional digital marketing solutions. They are seeking a Director of Sales and Support to build and lead their new Account Management department, focusing on outbound sales and client retention strategies.
Responsibilities
- Design and build //TECHYSCOUTS' Account Management department from day one, establishing team structure, workflows, hiring plans, and a sales and service model that scales
- Lead and grow a team of aggressively sales-focused Account Managers who serve as the primary point of contact for clients across all significant needs — taking a strategic, consultative approach to both service delivery and revenue generation
- Drive outbound sales efforts to acquire new e-commerce and SMB clients, leveraging your existing network and developing new pipeline through referral partnerships, events, and direct outreach
- Develop and execute an account-based sales strategy to maximize revenue and retention from the company's existing client base
- Lead company-wide training initiatives to align //TECHYSCOUTS staff with the new sales and service model, fostering a unified commercial culture across the organization
- Collaborate closely with leadership on a new vertical-focused marketing plan designed to generate inbound leads and provide the credibility needed to support the Account Management team's sales efforts in the field
- Bring a strong perspective on org structure, hiring, and department formation informed by high-growth agency experience; align with leadership across the org on key policies, procedures, training and workflows
- Represent //TECHYSCOUTS at industry events, conferences, and networking opportunities; support and potentially lead event-based sales and marketing initiatives
- Work cross-functionally with our delivery, product, and marketing teams to ensure client success and create feedback loops that improve our offerings
- Contribute to the development and execution of innovative sales campaigns, including contests, raffles, sweepstakes, and performance-based outreach initiatives
- Monitor sales performance metrics, pipeline health, and client retention KPIs; report regularly to the COO and leadership team with clear insights and action plans
Skills
- 10+ years of experience in sales, account management, or business development, including at least 3-5 years in an agency environment
- Proven track record of building and leading high-performance sales or account management teams, ideally in a high-growth agency or digital services company
- Deep, established network of SMB relationships in need of digital marketing, web development, SEO, paid media, or CRO services
- Broad and current knowledge of the digital marketing landscape, including web development, SEO, paid media, and conversion rate optimization
- Experience in selling digital marketing services
- Strong leadership and coaching skills with the ability to recruit, develop, and retain top commercial talent
- Entrepreneurial mindset — comfortable with ambiguity, energized by building something new, and capable of operating with minimal infrastructure and bureaucratic bloat
- Excellent communication and presentation skills, with the ability to represent //TECHYSCOUTS credibly to senior stakeholders at client organizations
- Experience managing remote teams and thriving in a distributed work environment
- Only Los Angeles-based candidates with the legal ability to work in the US can be considered at this time
- Deep ties to the dental, travel & adventurism, or DTC e-commerce verticals
- Experience in business development and channel partnerships
- An existing network of sales and service professionals who could be hired as the department grows
- Established referral partner networks (agencies, consultants, platforms, integrators)
- Experience leading event-based sales, webinars, speaking panels and thought leadership
- Track record with innovative sales and marketing campaigns including raffles, sweepstakes, contests, or other high-engagement outreach programs
Benefits
- Significant commission and bonus opportunity with tremendous upside for growth
- Full benefits
- We encourage and help facilitate continued learning to help you add tools to your career toolkit and take on more new, interesting challenges
- This is a genuine ground-floor leadership opportunity — you will build something that lasts and have tremendous room to grow within the organization
- Competitive base salary of $100,000+ plus significant commission and bonus opportunity, with huge upside tied directly to the growth you drive
- Full health and retirement benefits plus an unlimited PTO policy
Company Overview
We're a group of friends who build and promote custom websites for our friends who own and operate businesses. It was founded in 2013, and is headquartered in Los Angeles, California, USA, with a workforce of 11-50 employees. Its website is https://www.techyscouts.com/.