[Remote] eDiscovery Coordinator

Note: The job is a remote job and is open to candidates in USA. TruLegal is a leading global law firm seeking an eDiscovery Coordinator to manage the technical aspects of the eDiscovery lifecycle. The role involves handling data ingestion, platform configuration, and ensuring data security while collaborating with cross-functional teams to drive efficiency across high-profile matters.

Responsibilities

• Support litigation and contentious matters by managing the technical aspects of the eDiscovery lifecycle, with a particular focus on Relativity from data processing through production
• Handle data ingestion, platform configuration, search and culling, review batch creation, and quality control, while ensuring defensible processes and data security standards are consistently met
• Work closely with both U.S. and UK-based eDiscovery leadership
• Collaborate with cross-functional teams, provide first-line technical support, contribute to process improvements, and help drive efficiency across high-profile matters
• Deliver optimal client and commercial benefit in line with the Firm’s efficiency drive
• Maintain project and product documentation
• Administration of software and hardware used by the eDiscovery team
• Ensure quality control process is adhered to in delivery of all services
• Establish and maintain relationships with key business stakeholders, such as the practice, technology etc
• Collaborate with the global eDiscovery team as needed, ensuring seamless communication and support by updating and maintaining documentation on Monday.com, facilitating mutual assistance and efficiency
• Discuss with eDiscovery colleagues and agree on appropriate eDiscovery solutions to recommend to the practice
• Carry out eDiscovery tasks, such as setting up and customizing review platforms such as RelativityOne or Opus2, processing data, running searches and culling data, creating review batches, customizing coding templates and creating user roles
• Resolve first line support queries and work with our second- and third-line support to ensure technical issues are resolved
• Act as a reference point for service issues, escalating any complaints from the Practice immediately to the eDiscovery Manager and working with them to address these
• Assist with training/presentations to the Practice and external clients on how to use the products
• Seek out and attend training and development opportunities under guidance of line manager
• Set and work towards stretch development objectives
• Adhere to eDiscovery team’s processes and procedures, with a view to continuous improvement and best practice
• Discuss any challenges / issues and innovate to identify solutions and ways of working; promptly escalate to manager where relevant

Skills

• Previous experience or formal training in a technology, data processing or eDiscovery related field
• Strong attention to detail
• Diplomatic team player with the ability to communicate effectively with people at all levels from across the firm and to explain and justify solutions in clear non-technical language
• Ability to earn respect of fellow team members and the practice, willing to assist colleagues (including out of normal office hours) to meet deadlines
• Demonstrates strong commitment to maintaining high levels of customer service
• Performs well under pressure
• Assertive when necessary
• Technical aptitude
• Enjoys problem solving
• Outstanding written and verbal communication skills
• Able to prioritise quickly, often in busy periods, in a calm manner
• Good office administration skills
• Quality assurance and customer service experience
• Commercial awareness and appreciation of business dynamics
• Ability to lead through collaboration with effective stakeholder management
• Able to work effectively with a wide range of teams (business leaders, product delivery etc.)
• Any additional business language (desirable)

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