Note: The job is a remote job and is open to candidates in USA. Cornerstone Capital Bank is a national home lender known for its exceptional service and employee satisfaction. They are seeking an Empower Support Associate to provide Tier I level support to Production and Operations team members, assisting with loan-level issues and ensuring a positive customer experience.
Responsibilities
- Address Production / Operations team members email and calls for loan level related problems, providing resolution
- Provide excellent customer service to end users by communicating all stages of progress in resolution of the reported problem
- Research, resolve these inquiries related to loan level issues
Skills
- Strong written and verbal communication skills
- Teamwork and customer service necessary
- Initiative-taking and energetic
- Strong computer and technology-related skills
- Professional demeanor
- Knowledge of Mortgage Products, Fee's, Income Calculation, Disclosing, TRID
- Must be extremely organized
- DU/ LPA Knowledge
- Computer savvy and strong ability to pick up quickly on new systems
- Possess strong knowledge of MS Office
- Strong mortgage / origination knowledge
- Ability to follow up with multiple tasks / cases daily
- Able to work independently and proactively, prioritizing workload and manage multiple tasks throughout the day while keeping your cool
- Experience in Empower is a plus
Benefits
- A full benefits package
- The potential for a performance-based bonus
Company Overview
We are a team of dynamic, enthusiastic, and service-oriented individuals who want to make banking and mortgages easier for you. It was founded in undefined, and is headquartered in Houston, Texas, US, with a workforce of 51-200 employees. Its website is https://www.cornerstonecapital.com/.