Note: The job is a remote job and is open to candidates in USA. Sidetrade is an AI company on a mission to revolutionize the way enterprises unlock value from their customers. The Enterprise Account Manager will manage and grow a portfolio of enterprise accounts while driving revenue retention and expansion through strategic account planning and collaboration with the Customer Success team.
Responsibilities
- Manage and grow a portfolio of enterprise accounts, driving net revenue retention and expansion ARR targets across Sidetrade's Order-to-Cash platform
- Identify and close upsell and cross-sell opportunities across the full product suite, including cash collection, CashApps, Augmented Invoice, and Aimie agentic AI modules
- Build and execute tailored account plans that connect Sidetrade's roadmap to each customer's business outcomes and strategic priorities
- Own the full renewal and expansion cycle — from discovery to commercial negotiation and contract execution
- Lead Executive Business Reviews (EBRs) with CFOs, VPs of Finance, and O2C Directors to demonstrate ROI and identify growth opportunities
- Partner closely with the Customer Success team to ensure strong product adoption, smooth delivery, and high customer satisfaction
- Maintain rigorous CRM hygiene in Salesforce, contributing to accurate pipeline management and revenue forecasting
- Represent the voice of the customer internally, sharing insights that shape product roadmap and go-to-market strategy
Skills
- 3–6 years of B2B SaaS account management or sales experience, ideally within enterprise or mid-market segments
- A proven track record of meeting or exceeding revenue retention and expansion targets
- Experience in FinTech, ERP, Finance Automation, or adjacent enterprise software markets — familiarity with Order-to-Cash or Accounts Receivable processes is a strong plus
- Executive presence and confidence engaging with C-suite stakeholders, including CFOs and Finance Directors
- Strong commercial acumen with experience structuring and closing multi-year SaaS contracts
- Proficiency with Salesforce or equivalent CRM platforms
- A collaborative, customer-first mindset with excellent communication and stakeholder management skills
Benefits
- Full remote - Work from home
- Health & wellness – medical coverage, life insurance, 401k matching and other wellness programs
- Time off – competitive paid holidays plus public holidays
- Career growth & compensation – competitive salary, equal opportunities, learning & mentorship programs, and advancement support
Company Overview