Note: The job is a remote job and is open to candidates in USA. NetReputation.com is a leading online reputation management firm that partners with Fortune 1000 brands and high-profile executives. They are seeking an Enterprise Account Manager to manage a portfolio of enterprise clients, ensuring client satisfaction and retention while collaborating with internal teams to deliver strategic solutions.
Responsibilities
- Serve as the primary strategic point of contact for a portfolio of enterprise clients, building and maintaining executive-level relationships across marketing, communications, legal, and leadership teams
- Partner with the Strategy team to build and maintain account plans that align NetReputation's services with each client's brand, business, and reputation objectives — and own the execution, client communication, and cross-functional coordination required to deliver them
- Lead monthly/Quarterly Business Reviews (QBRs) alongside the Strategy Director — owning the agenda, client preparation, performance reporting, and follow-through, while the Strategy team leads on forward-looking strategic recommendations
- Own client retention and renewal outcomes, ensuring every account renews on the strength of demonstrated value and trust
- Monitor account health, anticipate risks, and proactively address concerns to maintain best-in-class retention rates and Net Promoter Scores
- Surface expansion opportunities and partner closely with the Sales team when needed — acting as the trusted introducer and strategic context-setter, not the closer
- Coordinate cross-functionally with Strategy, Content, SEO, Operations, and Crisis Response teams to ensure flawless execution and measurable client outcomes
- Partner with clients during reputation events and crisis scenarios, providing calm, strategic guidance and rapid coordination of internal resources
- Maintain accurate account records, client communications, and forecasting in Zoho CRM
- Collaborate with Sales, Marketing, and Leadership to share enterprise insights and inform product, service, and go-to-market strategy
Skills
- 5+ years of experience in account management, customer success, or strategic client services, ideally with enterprise or large-account exposure
- Background in online reputation management, digital marketing, SEO, public relations, or corporate communications strongly preferred
- Demonstrated ability to manage complex, multi-stakeholder accounts and build trusted relationships with senior executives
- Strong track record of client retention, satisfaction, and long-term partnership growth
- Ability to translate strategic recommendations into clear client-facing roadmaps, timelines, and deliverables
- Exceptional written and verbal communication skills, including the ability to present to and engage C-level audiences with confidence
- Comfort working in partnership with a Sales team — confident handing off opportunities while maintaining ownership of the client relationship
- Ability to navigate ambiguity, prioritize across competing demands, and remain composed during high-stakes or crisis client situations
- Strategic thinker, dynamic communicator, and collaborative team player
- Bachelor's degree preferred (Business, Marketing, Communications, Public Relations, or a related field)
- Proficiency with CRM tools (Zoho CRM, Salesforce, or HubSpot) and the MS Office / Google Workspace suite
- Comfortable thriving in a remote, fast-paced environment with strong self-management skills
- Account Management or Strategic Customer Success: 5+ years
- Enterprise / strategic accounts: 2+ years
- Online Reputation Management, PR, or SEO: 2+ years
- Customer Relationship Management: 3+ years
- Four-Year College Degree Required
Benefits
- Competitive base salary with performance bonus tied to client retention, satisfaction, and account health
- Pure focus on relationships and outcomes. No quota-carrying pressure to upsell your clients
- Direct exposure to high-profile clients, executives, and globally recognized brands
- Career path into Strategic Accounts, Account Director, or Client Services Leadership
- Cutting-edge training in the latest Online Reputation Management and SEO strategies
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Matching
- Flexible Paid Time Off
Company Overview
Online Reputation Management, SEO, Crisis Management, Digital Privacy, Review Management It was founded in 2014, and is headquartered in Sarasota, Florida, USA, with a workforce of 51-200 employees. Its website is https://www.netreputation.com/?utm_source=crunchbase&utm_medium=referral&utm_campaign=crunchbase_profile.