Note: The job is a remote job and is open to candidates in USA. Accenture is a leading global professional services company that helps organizations build their digital core and optimize operations. The Epic Certified Willow Home Infusion Analyst will serve as the subject matter expert and technical lead for home infusion pharmacy workflows within Epic, ensuring effective support and optimization of the Epic Willow Home Infusion module.
Responsibilities
- Serve as primary SME for Epic Willow Home Infusion workflows and configurations
- Manage daily support activities, ensuring timely incident and service request resolution per SLAs
- Troubleshoot application issues, perform root cause analysis, and implement corrective actions
- Monitor and resolve error queues, interface issues, and home infusion workflow defects
- Support label and printer configurations for medication preparation and delivery
- Build, configure, and optimize home infusion pharmacy modules within Epic Willow
- Configure workflows for medication preparation/compounding, delivery logistics, and administration tracking
- Develop and maintain infusion medication builds for the Home Infusion module
- Build and troubleshoot billing rules for payor contracts and infusion reimbursement
- Support integration of Home Infusion with ambulatory and inpatient Epic modules
- Lead or contribute to system design, testing, and go-live activities
- Liaise between client stakeholders and technical teams to align capabilities with clinical and operational needs
- Partner with pharmacists, home infusion nurses, and care coordinators to translate clinical needs into solutions
- Coordinate with offshore teams on task delegation, communication, and performance monitoring
- Participate in team meetings with updates on status, risks, and resource needs
- Maintain system documentation including workflows, build specs, and testing protocols
- Ensure compliance with HIPAA, data governance, medication safety, and security policies
- Support audit readiness and regulatory compliance for home infusion operations
Skills
- A minimum of three years of Epic application and management support experience with home infusion operations and Epic Willow home infusion configuration
- Active Epic Willow Home Infusion certification required
- High school diploma or GED
- Additional Epic certifications (Inpatient, Ambulatory, Bugsy)
- Experience managing EHR support operations and meeting SLA requirements
- Familiarity with continuum-of-care workflows (hospital → outpatient → home)
Benefits
- Medical, dental, vision, and long-term disability coverage
- A 401(k) plan
- Paid time off
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