Note: The job is a remote job and is open to candidates in USA. MatchPoint is seeking a Field Service Technician to support on-site installation activities. The role involves site surveys, training field technicians, and ensuring successful implementation of network equipment in retail environments.
Responsibilities
- Develop documentation and procedures to be used for site surveys and on-site installation activities
- Perform site surveys and review findings with customers and field engineers to address remediation needs and ensure field technicians are prepared for successful on-site execution
- Collaborate with the Project Management team to plan and execute on-site activities
- Train field technicians on expectations, quality standards, and site work best practices
- Perform Dead on Arrival (DOA) and Green Light testing
- Conduct post-installation Quality Assurance to validate successful implementation
- Integrate infrastructure components in alignment with provided slotting matrices and cabling diagrams
- Provide console management access to enable remote engineering support
- Perform cabling installation tasks, including pulling, securing, splicing cable, and running conduit
- Handle physical device placement, including unboxing, racking, and mounting network equipment
Skills
- Associate degree or Certification in a technology services/technical discipline, or equivalent work experience
- 6+ years of combined experience in a Site Support Technician and/or Infrastructure Technician role (or similar experience)
- 3+ years of experience working in retail, consumer, and/or industrial environments
- 3+ years of experience installing network equipment, such as access points, routers, switches, WLAN controllers, modems, etc. in a layer 1 capacity (no configuration required)
- Leadership experience managing small teams
- Ability to adapt, make decisions and collaborate is very important
- Knowledge of network cabling, optic types
- Knowledge of infrastructure technologies
- Knowledge of major Command Line Protocols (Cisco IOS, JunOS, etc.) and common Networking Protocols
- Knowledge of updating the OS for Cisco, Juniper and other networking gear
- Some experience in network implementations and support
- Familiar with network heat maps and software inclusive of Ekahau
- Related degree in computer science or electrical engineering or equivalent experience
- BICSI Installer or equivalent knowledge
- CCENT or equivalent knowledge
- Network + or equivalent knowledge
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