Note: The job is a remote job and is open to candidates in USA. Courier Health is on a mission to reinvent how people living with chronic and rare diseases are supported through innovative patient engagement solutions. The Founding Product Designer will own the end-to-end product design process, build a design system, and partner with cross-functional teams to create exceptional user experiences in healthcare software.
Responsibilities
- Own end-to-end product design from discovery through delivery for Courier Health's core products for Patient Services and Field Access and the underlying platform services including workflows, admin, analytics, roles and permissions, and omnichannel communication
- Build and scale a design system from the ground up: component library, token architecture, interaction patterns, and documentation that ensures consistency across the product and accelerates engineering velocity
- Design data-rich experiences that make managing complex patient journey accessible and actionable for non-technical biopharma users
- Lead user research and validation, partnering with Client Services and customers to conduct discovery interviews, usability studies, and rapid prototype testing that inform design decisions
- Establish the design practice: critique cadences, research playbooks, design-to-dev handoff standards, and documentation norms that set the team up to scale
- Partner as a true peer with Product Management and Engineering. Co-own outcomes, not just deliverables. Participate in roadmap planning, sprint ceremonies, and cross-functional prioritization
- Ship work that differentiates us from legacy CRM tools. Raise the bar on what enterprise healthcare software can look and feel like, making Courier Health the product biopharma teams love to use
Skills
- 7+ years of product design experience with a strong portfolio demonstrating end-to-end ownership of complex B2B SaaS products. Enterprise, healthcare, or CRM experience is a strong plus
- Design systems builder. You have created, governed, or significantly scaled a design system in a production environment. You understand components, tokens, variants, and the governance needed to make systems stick
- Data visualization fluency. You have designed dashboards, charts, and data-dense screens and can demonstrate thoughtful approaches to information hierarchy, progressive disclosure, and accessibility
- Exceptional interaction and visual design craft. Your work is polished, intentional, and holds up under scrutiny. You care about typography, spacing, motion, and the micro-details that separate good from great
- Research-informed but not research-paralyzed. You know how to run lightweight usability tests, synthesize qualitative feedback, and make confident decisions with imperfect information
- Cross-functional collaborator. You have a track record of partnering with PMs and engineers as peers, not as an order-taker. You can articulate design rationale in terms of user outcomes and business impact
- Strong communicator and storyteller. You can present work to executives, defend decisions with evidence, and bring stakeholders along on the design journey
- Figma expert. Deep proficiency in Figma for design, prototyping, and systems management. Experience with other tools (Principle, After Effects, Framer) is a bonus
- Thrives in growth-stage environments. You are energized by ambiguity, comfortable being the first or only designer on a problem, and motivated by the chance to build something from the ground up
- Experience designing for regulated industries (healthcare, life sciences, fintech) where compliance and data sensitivity shape the design space
- Familiarity with patient engagement, CRM platforms, or health tech workflows
- Experience with AI-powered product features, including agentic workflows, predictive models, or intelligent automation interfaces
- Background in establishing design practices at companies scaling from early product-market fit to multi-product platform
Benefits
- 100% paid employee health benefit options (including medical, dental, and vision)
- 401(k) with employer funded match
- Unlimited Vacation
- Commuter Benefits
- Paid parental leave
- Catered lunch on Fridays
- Wellness stipend
- Great Place to Work Certified
Company Overview
Courier Health develops a patient relationship management platform designed for the life sciences and biopharma sector. It was founded in 2021, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is https://www.courierhealth.com.