Note: The job is a remote job and is open to candidates in USA. Wingstop Restaurants Inc. is a rapidly growing brand in the restaurant industry focused on delivering flavor. The Franchise Business Consultant is responsible for driving performance execution across a portfolio of franchised restaurants, ensuring operational standards and accountability are met.
Responsibilities
- Monitor Same Store Sales, guest experience metrics, and operational KPIs
- Identify performance gaps and implement structured improvement plans
- Establish and maintain disciplined business routines, including: - Weekly performance check-ins
- Quarterly Business Reviews (QBRs)
- Drive follow-through on commitments and ensure accountability
- Maintain clear and consistent visibility into restaurant performance
- Ensure execution of brand standards across: - Speed
- Accuracy
- Hospitality
- Food quality
- Reinforce compliance with franchise agreements and operational expectations
- Drive adoption and execution of enterprise initiatives, including: - Loyalty programs
- SmartKitchen
- Training platforms
- Protect the brand across food safety, operations, and guest experience
- Build strong, trust-based relationships with Brand Partners
- Influence performance through operational expertise and clear communication
- Deliver direct, actionable feedback aligned to business results
- Hold partners accountable to agreed-upon actions and commitments
- Escalate performance or compliance issues when necessary
- Partner with cross-functional teams, including: - Development
- Marketing
- Training
- Supply Chain
- Finance
- Technology
- Support new restaurant openings and ensure operational readiness
- Provide field-based insights to inform enterprise decision-making
- Sustained improvement in Same Store Sales across portfolio
- Reduced variability between high- and low-performing restaurants
- Consistent execution of brand standards
- Strong adoption and execution of enterprise initiatives
- Effective QBR cadence and structured business routines
- Clear accountability and follow-through from Brand Partners
Skills
- 4–7 years of multi-unit restaurant operations experience, preferably in a franchise environment
- Strong operational expertise with the ability to diagnose and resolve performance issues
- Financial acumen with ability to interpret restaurant-level metrics and trends
- Proven ability to influence without direct authority
- Strong organizational and prioritization skills
- Ability to manage multiple priorities in a fast-paced environment
- Willingness to travel extensively within assigned region
- Although this role is remote, we do need this candidate to reside in San Francisco or the greater Bay Area
Benefits
- Unlimited paid time off for exempt employees
- One paid volunteer day of your choice
- Competitive bonus structure for eligible roles
- Team member stock purchase plan
- Health savings or flexible spending account options
- 401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)
- Comprehensive medical, dental, and vision benefits
- Basic life and AD&D insurance provided
- Pet insurance
- Education Assistance
- Wellness reimbursement program
- Paid maternity and paternity leave
- Discount on Wingstop gift cards
Company Overview
Sure, we’re The Wing Experts, but it’s our flavor that defines us. It was founded in 1994, and is headquartered in Dallas, Texas, USA, with a workforce of 201-500 employees. Its website is http://www.wingstop.com.