Note: The job is a remote job and is open to candidates in USA. Amtex Systems Inc is seeking a Freshworks Implementation Consultant to lead the implementation of Freshdesk. The role involves configuring ticketing workflows, integrating with third-party systems, and providing best-practice recommendations.
Responsibilities
- Lead end-to-end implementation of Freshdesk, including setup, configuration, and deployment
- Gather and translate business requirements into standard Freshdesk functionality
- Configure ticketing workflows, automations, SLAs, knowledge base, and reporting
- Customize portals, agent experiences, and customer communication channels
- Integrate Freshdesk with third-party systems as needed (APIs, middleware, etc.)
- Provide best-practice recommendations with a “keep it standard” approach
- Support UAT, training, and post-go-live optimization
Skills
- Proven experience implementing Freshdesk in enterprise environments
- Strong understanding of Freshdesk features, automations, and configuration best practices
- Hands-on experience with the most recent Freshworks/Freshdesk releases and updates
- Experience working without Freshsales or CRM components (support-only implementations)
- Ability to work directly with stakeholders and translate business needs into solutions
Company Overview
Founded in 1997, with headquarters on Wall Street, New York, Amtex operates across four continents, delivering digital solutions and technical expertise in software, BI, mobile apps, cybersecurity, and talent management. It was founded in 1997, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is https://us.amtexsystems.com.