[Remote] Health Guide

Note: The job is a remote job and is open to candidates in USA. RemoteHunter operates within the health and care industry, providing an integrated health platform that combines medical, pharmacy, and specialized care services. The Health Guide serves as a trusted advisor for members, helping them navigate their healthcare journeys by providing personalized guidance and support to enhance their overall healthcare experience.

Responsibilities

• Act as a trusted advisor to members, guiding them through their healthcare journey
• Use customer service and motivational interviewing skills to assess member needs and provide tailored support
• Motivate and encourage members to achieve their health goals
• Assist members in creating and executing a healthy vision for care success
• Provide education, referrals, concierge assistance, navigation, and guidance as needed
• Understand clinical conditions to direct members to appropriate resources without offering formal medical advice
• Identify and refer members to additional programs or services when necessary
• Communicate effectively across phone, chat, email, and messaging, adapting styles to meet diverse member needs
• Deliver exceptional customer service consistently
• Listen for barriers or gaps in care and address them through appropriate interventions
• Utilize knowledge of the healthcare system to independently support members

Skills

• Bachelor's degree preferred or equivalent of 5 years' experience in health, healthcare, education, social work, or a related field
• Minimum 1 year of customer service experience
• Proven use of AI tools to enhance efficiency, automate processes, or improve decision-making
• Intermediate understanding of healthcare systems and insurance
• Experience navigating benefits in a call center environment
• Strong organizational skills with ability to manage multiple priorities
• Critical thinking and problem-solving abilities
• Proficiency with PC-based word processing and database tools (Word, Excel, Internet, Outlook, Zoom)
• Excellent verbal and written communication skills in English; additional languages are a plus
• Access to a designated, distraction-free home office with high-speed internet
• Interest in personalized support that values the whole person
• Ability to work well in a fast-paced, team-oriented environment
• Flexibility, resilience, openness to new ideas, and willingness to take on new responsibilities
• Warm, humble, and relationship-focused approach

Company Overview