Note: The job is a remote job and is open to candidates in USA. OneTrust is a company focused on enabling innovation through responsible data use and AI. As an Implementation Consultant, you will be responsible for managing customer relationships and enhancing user experiences with the OneTrust Privacy and Data Governance platform while ensuring successful implementation and adoption of solutions.
Responsibilities
- Oversee the functional implementation and platform adoption for all customer implementations
- Support customers and ensure they receive exceptional services throughout the implementation process
- Establish yourself as a trusted adviser to ensure customer’s overall satisfaction with our platform
- Understand overall business needs of the customer as they relate to the OneTrust product
- Monitor and analyze the customer’s adoption of our solution features and functionality to align with business needs and leadership with an understanding of their overall business needs as they relate to our products
- Be the customer advocate. Work closely with product and software engineering teams to represent customer issues and build out ideas and concepts highlighted during implementation to steer the OneTrust roadmap
- Consult on both system and regulatory best practices, mentoring other junior colleagues, to advise customers on optimization of privacy, security, and governance programs
- Leverage customer relationships as needed for prospect references
- Work on internal team initiatives
Skills
- Bachelor's in Business, Industrial Engineering, Systems Engineering or related field
- 1-3 years of relevant experience in software development, professional services, solution engineering, technical consulting; with expertise in architecting and rolling out new technology and solution initiatives
- Effective customer-facing communication skills. Proven success in and genuine enthusiasm for working directly with customers
- Proven ability to engage across corporate functions (Professional Services and Product Management)
- Practical experience in troubleshooting software and web services
- Strong entrepreneurial skills to excel in a complex and rapidly evolving environment
- Willingness to travel, as job requires (Estimated 10-20%)
- Industry-recognized certifications such as: CIPP/E, CIPP/US, CIPM, FIP, AIGP, CISA, CRISC, GRCP, Other relevant privacy, security, risk, governance, or compliance certifications
Benefits
- Comprehensive healthcare coverage
- Flexible PTO
- Equity RSUs
- Annual performance bonus opportunities
- Retirement account support
- 14+ weeks of paid parental leave
- Career development opportunities
- Company-paid privacy certification exam fees
Company Overview
OneTrust is the AI-Ready Governance platform helping organizations accelerate innovation while ensuring responsible data use. It was founded in 2016, and is headquartered in Atlanta, Georgia, USA, with a workforce of 1001-5000 employees. Its website is https://www.onetrust.com.Company H1B Sponsorship
OneTrust has a track record of offering H1B sponsorships, with 8 in 2023, 104 in 2022, 110 in 2021, 94 in 2020. Please note that this does not guarantee sponsorship for this specific role.