Note: The job is a remote job and is open to candidates in USA. rater8 is a rapidly growing healthtech innovator, recognized as a Great Place to Work™ since 2022. The Implementation & Integration Specialist will manage the implementation lifecycle, ensuring seamless deployment of products for clients while enhancing customer experience.
Responsibilities
- Lead the full technical onboarding journey to bring new clients live, including implementation, setup, and ensuring a first-time service launch
- Partner directly with client IT contacts to analyze and implement system interfaces with PMs/EHRs
- Proactively maintain existing interfaces and prevent/resolve outages to keep customer systems up and running
- Act as a higher-level technical resource for shared support tickets, efficiently troubleshooting and coordinating prompt resolutions
- Serve as a proactive bridge across rater8 teams (Sales, Client Success, Support, Finance, and Development) to ensure smooth handoffs and shared success
- Take on quality-of-life process improvements and projects as time permits
- Keep clients and internal partners consistently updated with clear, proactive project status reports
- Continuously identify and champion opportunities to refine our processes, contributing to rater8's best practice documentation
- Embrace other essential tasks as assigned
Skills
- A background in Business, Information Systems, Project Management, or a related field (Bachelor's degree preferred) or equivalent real-world experience
- 0 to 3 years of proven experience in software implementation, technical onboarding and integrations, project coordination, or a client success-focused role
- A versatile, self-managing critical thinker who is open, willing to learn, and has a strong desire to grow and proactively take on work, even when not explicitly assigned
- A solid grasp of software implementation and system integration processes—you know how things connect!
- Outstanding communication skills, able to adapt your style to any audience when leading calls
- The ability to manage multiple projects simultaneously
- A natural technical aptitude and the excitement to quickly master new systems
- US Residents only. Must reside in the continental U.S., be authorized to work without sponsorship, and not reside in California
- Familiarity with Windows, Zendesk, SQL, and/or Postman
Benefits
- 100% remote, work from anywhere you have WiFi
- Medical, dental, and vision benefits
- Discounted pet insurance
- Unlimited PTO after 60 days of employment
- 401(k) after six months with company match
- Competitive salary
- Fast-track career advancement with a high-growth, Great Place to Work™ certified organization
- Rater8 is a "bring your own device" company, enabling you to work on your preferred operating system; we offer a WFH stipend to offset costs per company guidelines
Company Overview
Rater8 is a system created to help healthcare practices manage their online presence. It was founded in 2015, and is headquartered in Montvale, New Jersey, USA, with a workforce of 51-200 employees. Its website is https://rater8.com.