[Remote] Implementation Specialist

Note: The job is a remote job and is open to candidates in USA. Hussmann Corporation is a global leader in commercial refrigeration equipment, dedicated to enhancing operational efficiency in the food retailing industry. The Implementation Specialist will support the sales and operations team with the implementation of Retail Technologies, focusing on Electronic Shelf Labels, and will be responsible for project management and customer support to ensure successful deployments.

Responsibilities

• Support the sales and operations team with the implementation of Retail Technologies, primarily focused on Electronic Shelf Labels
• Responsible for configuration of the IOT Platform specs defined in the requirements documentation to achieve the integration of the cloud-based software set-up and template design
• Manage equipment shipment fulfillment and customer billing
• Concurrently manage customer interactions for multiple accounts including ongoing communication and weekly status meetings
• Provide remote and on-site assistance and consultative services to customers in preparation for software and hardware installations (includes 'train the trainer' support)
• Support customers after going live + 30 days to ensure Aperion’s Service Level Agreements are met. Expectation would be the ability to provide Level 1 support. Advanced support can be escalated through project managers and through partners as required
• Designated on-going point of contact for the customer
• Provide post implementation account management/customer care after sign-off
• These activities are critical to the success of meeting the on-time and on-budget standards for Aperion

Skills

• Bachelor's Degree in IT, Project Management or Business Administration or equivalent preferred
• 1-3 years of relevant support or configuration experience (strongly preferred) in key accounts and a proficiency with Microsoft Tools (Word, Excel) - Strong Technical Acumen
• Basic understanding of coding (JavaScript preferred)
• Experience with full-scaled technology deployment and support in food retailing or other related industries
• Must have the ability to travel up to 25%-35% (based on business need)
• Highly motivated and eager to learn; ability to work in a self-directed manner with minimal supervision
• Excellent interpersonal and communication skills
• Strong computer and critical thinking skills
• Exceptional attention to detail, highly organized and skilled in managing priorities and coordinating multiple projects simultaneously
• Demonstrated ability to contribute to a team setting
• Enthusiastic problem solver willing to think outside the box
• Must have demonstrated outstanding problem-solving abilities
• Must be a good collaborator
• Must be a strategic thinker
• Start-up business experience preferred
• Food retailing experience / knowledge preferred
• Professional project management certification preferred

Benefits

• Health Benefits – Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.
• Voluntary Benefits – Life, accident, critical illness, disability, legal, identity theft, and pet insurance.
• Hussmann Retirement Savings & Investment Plan – 401(k) plan with company matching contributions and immediate vesting.
• Paid Time-Off Benefits – Paid time off, stewardship and parental leave.
• Educational Assistance – Tuition reimbursement for job-related courses after six months of service.
• Health Management and Wellbeing Programs –EAP, virtual health management, chronic condition, and tobacco cessation.

Company Overview

Company H1B Sponsorship