Note: The job is a remote job and is open to candidates in USA. ADT is the #1 smart home security provider in the U.S., dedicated to helping save lives through innovative technology and strategic partnerships. The Inside Sales Home Health Representative will handle inbound calls from marketing campaigns, assist customers in finding suitable systems, and ensure customer satisfaction through follow-ups and resolution of inquiries.
Responsibilities
- Receive inbound telephone calls as a result of various marketing campaigns targeted to ADT's Personal Emergency Response Service and successfully position interested customers for a system that fits their needs
- Provide resolution and close sales for both new and existing customers by taking qualified prospects through critical selling path of gathering information, determining needs and setting up an order
- Ensure customer satisfaction by determining needs and transferring calls to the appropriate party for resolution, performing follow-up including quotes, information requests, etc
- Make outgoing follow-up telephone calls to undecided leads and outbound calls to leads that are received via the Internet through various campaigns
Skills
- High school diploma or equivalent
- 1 year inside sales or equivalent sales experience preferred
- Good communication skills
- Strong verbal skills
- Excellent listening skills
- Positive interpersonal skills
- 20 wpm accurate typing
- ADT specific product knowledge
Benefits
- Healthcare benefits
- 401(k) plan and company match
- Short-term and long-term disability coverage
- Life insurance
- Wellbeing benefits
- Paid time off
- 6 paid holidays
Company Overview
ADT is a security company that provides smart home solutions and business security. It was founded in 1874, and is headquartered in Boca Raton, Florida, USA, with a workforce of 1001-5000 employees. Its website is http://www.adt.com.