Note: The job is a remote job and is open to candidates in USA. AutoRABIT is a leader in DevOps and CI/CD for SaaS platforms such as Salesforce. The Junior IT Administrator supports daily IT operations, provides first-line technical support, and assists with device and account management to ensure smooth onboarding and access to company systems.
Responsibilities
- Provision, configure, and maintain company laptops and desktops (Windows & macOS)
- Support onboarding and offboarding processes (device setup, access, asset tracking, and shipment coordination)
- Assist with endpoint management using MDM tools (JumpCloud)
- Manage hardware inventory, including preparation, packaging, and coordination of device shipments to remote employees
- Troubleshoot hardware, OS, and standard application issues
- Provide L1 support through the Helpdesk ticketing system
- Troubleshoot and resolve common IT issues (access, software, devices, connectivity)
- Escalate complex issues to L2/L3 engineers as needed
- Ensure timely communication and resolution for end users
- Create, modify, and deactivate user accounts across systems (Microsoft 365, JumpCloud, Atlassian, etc.)
- Assign and manage access based on defined policies
- Assist with SSO and MFA setup and troubleshooting
- Support user lifecycle management processes
- Assist in administration of cloud platforms (Azure and SaaS tools)
- Support user-level operations and access troubleshooting
- Help monitor system health and report issues to senior team members
- Follow IT security policies and best practices
- Assist with patching, MFA enforcement, and endpoint compliance
- Support incident response by gathering information and escalating issues
- Participate in audit preparation and compliance tasks
- Maintain and update IT documentation (runbooks, onboarding guides, procedures)
- Track IT assets and maintain accurate inventory records
- Follow established IT standards and processes
- Coordinate with vendors for hardware/software support issues
- Coordinate device shipments and returns with logistics providers and internal stakeholders
- Collaborate with internal teams (HR, Finance, Engineering) for onboarding and IT needs
- Continuously learn and improve technical skills with guidance from senior team members
Skills
- 1–3 years of experience in IT Support, Helpdesk, or Junior IT Administration
- Basic experience with Windows and macOS administration
- Familiarity with MDM tools (e.g., JumpCloud or similar)
- Understanding of identity and access management concepts (SSO, MFA)
- Experience with Microsoft 365 and common SaaS tools
- Basic networking knowledge (DNS, VPN, Wi-Fi troubleshooting)
- Strong troubleshooting and communication skills
- Ability to work in a fast-paced, global environment
- Must adhere to set internal controls
- Must be a US citizen/permanent resident of the US, and capable of obtaining a Government Security clearance if required and live and work from the US. Green card holders qualify, but H1B or other work visa holders do not qualify for this role
- Exposure to Azure or other cloud platforms
- Familiarity with Atlassian tools (Jira, Confluence)
- Basic scripting knowledge (PowerShell, Bash, or Python)
- Bachelor's degree in Information Technology or related field (preferred)
Company Overview
AutoRABIT is a provider of the Salesforce release management platform for regulated industries. It was founded in 2014, and is headquartered in San Francisco, California, USA, with a workforce of 51-200 employees. Its website is http://www.AutoRABIT.com.