Note: The job is a remote job and is open to candidates in USA. Arbiter is seeking a detail-oriented and collaborative Junior QA Product Liaison to join their QA team. The role serves as a key connector between customer-reported issues and the QA, Product, and Engineering teams, ensuring that bugs are documented, organized, and prioritized for resolution.
Responsibilities
- Review and triage incoming bugs and issues reported through Zendesk, ensuring each issue is clearly documented, reproducible, and properly categorized
- Investigate reported issues by gathering relevant details and reproduction steps to support the QA team's analysis
- Assist in validating bug fixes and newly released features to confirm quality expectations are met before and after deployment
- Participate in bi-weekly bug review meetings to assess current sprint bugs, discuss upcoming fixes, and flag high-impact issues
- Work alongside QA Engineers and Product Owners to review newly reported issues and align on prioritization and resolution timelines
- Surface critical or widespread customer-facing problems to ensure timely visibility across the team
- Help identify trends and recurring issues by reviewing incoming issue data
- Coordinate communication between QA, Product, Engineering, and Support to support efficient issue resolution
- Clearly communicate customer impact and issue urgency to internal stakeholders
- Organize and maintain issue queues to ensure accuracy and up-to-date status across the team
- Track trends related to bugs, releases, and customer impact to support QA reporting
- Contribute data-driven insights to help inform product improvement efforts
Skills
- Familiarity with software QA concepts and the bug lifecycle
- Ability to review, reproduce, and clearly document software issues
- Working knowledge of Zendesk or similar support/CRM platforms
- Basic understanding of Agile/Scrum development environments
- Strong organizational skills with the ability to manage and categorize high volumes of incoming issues
- Clear written and verbal communication skills — you'll be working across multiple teams
- Ability to prioritize issues based on customer impact and business risk
- Cellphone or personal device to receive MFA (multi-factor authentication) texts or calls
- Have an internet connection that's adequate for their job, a minimum of 10Mbps down
- Basic ability to query databases (e.g., SQL) to assist in investigating and validating reported issues
- Background or coursework in Computer Science, Information Systems, or a related field
- Prior experience in a technical support, QA, or product operations role
Company Overview
Celebrating 40 Years of Leadership in Athletic and Program Management Arbiter has been a trusted partner for leagues, schools, and organizations, setting the standard in athletic and activity management for four decades. It was founded in 1984, and is headquartered in Sandy, Utah, USA, with a workforce of 51-200 employees. Its website is https://arbiter.io.