Note: The job is a remote job and is open to candidates in USA. CEVA Logistics is focused on developing business relationships with strategic Healthcare customers in North America. The Key Account Manager Expert will drive customer growth, retention, and relationships while leading negotiations and managing account strategies.
Responsibilities
- Identify, develop, sell, service and provide operational oversight to increase CEVA business with assigned customers
- Ensure CEVA retains current business in all geographies
- Expand relationships with the customer at executive level, in region, and across different business units
- Lead and co-ordinate negotiations with the customer in region for major contracts and opportunities
- Serve as commercial point of contact for the assigned customers for all normal and customary business requests
- Identify local sales and operations contacts in CEVA for supporting the account and work with BD Sector leaders to ensure they are properly trained on the strategy and status of the account
- Maximize consistency of the CEVA experience throughout all contacts with the specific clients around the World
- Lead the development and implementation of account plan(s), including relationships building, key people coverage plans, opportunity prioritization, overall account strategy and a budget/target for business growth and development
- Provide regular reports, briefings and reviews as required within CEVA including to the Management Board
- Develop plans to ensure the retention of current global business levels with specified customers, preferably to a “no bid” level of confidence
- Build and strengthen relationships at the “C” level with clients
- Ensure relationships are developed at all relevant levels and geographies in the client organization by involving the CEVA global team
- Responsible to fix and/or escalate issues to CEVA top management when appropriate and/or required
- Own and drive account growth: Make comprehensive development plan(s) for each aspect of the assigned account and update on regular basis
- Get buy-in and approval for the execution of the account plans by working through and with BD Sector leaders and Executive Sponsors
- Identify and qualify opportunities for additional business: Develop qualified opportunities from ‘contact to contract,’ together with the relevant Product Leaders (P&L owners)
- Lead complex negotiations with the customer ensuring the involvement and participation of CEVA in compliance to applicable geographical legal procedure
- Manage the investment proposal, ICAP preparation and ROI considerations for new ventures and then work through Regional MDs or designates to hold all CEVA accountable to approved levels of commitment
- Demonstrate and provide confidence regarding assigned sector expertise, including input to supply chain, business strategy and impeccable execution
- Demonstrate a solutions mindset with a consultative approach to customer engagement
Skills
- Educational background (bachelor's degree preferred, master's degree advantageous)
- Specific logistics and or multi-national focus
- The role requires a skilled relationship management professional with proven track record (10+ years) in International Supply Chain and Logistics
- Experienced in commercial negotiations (5+ years)
- Skilled at leading a virtual team and be able to proactively work commercial issues internally as much as in front of the client
- Network management experience (5+ years)
- 5+ years minimum experience in key account leader role in international supply chain and logistics
- Compliance understanding
- Advanced supply chain knowledge (or similar flow chain processes)
- Advanced industry and product knowledge in global commerce and logistics
- Strong at building and sustaining relationships at the highest level in both CEVA and in customer organizations
- Advanced negotiation skills
- Mature judgment and decision-making
- Advanced analytical skills leading to clearly articulated solutions
- Acute cultural and global awareness
- Emerging market experience
- Superior communication skills, both written and spoken
- Advanced presentation skills (concise & convincing)
Benefits
- Competitive Paid Time Off
- 401(k)
- Health insurance
- An employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car, and hospitality brands
- Pet insurance
Company Overview
CEVA provides world-class supply chain solutions for large and medium-size national and multinational companies across the globe. It was founded in 2006, and is headquartered in Mississauga, Ontario, CAN, with a workforce of 10001+ employees. Its website is https://www.cevalogistics.com/en.