Note: The job is a remote job and is open to candidates in USA. Qdoba Restaurant Corporation is seeking a detail-oriented and digitally savvy Loyalty & CRM Coordinator to enhance their guest engagement strategy. This role involves executing and reporting on the QDOBA Rewards program and CRM campaigns, partnering with cross-functional teams to deliver personalized experiences to guests.
Responsibilities
- Support the implementation of CRM campaigns within the marketing automation platform
- Coordinate asset deliverables, campaign calendars, and internal creative reviews
- Execute templated and calendarized franchise local email campaigns, including content approvals and publishing
- Assist with QA and user acceptance testing (UAT) for app and CRM-related releases
- Assist with website content updates using content management systems (CMS)
- Run standard reports to monitor campaign performance and key KPIs
- Assist in data and reporting to inform rewards program results and identify optimization opportunities
- Prepare summaries, dashboards, and presentations highlighting campaign performance and trends
- Support market and competitive research as needed
- Partner with marketing, operations, IT, and guest relations to support campaign execution
- Maintain CRM and integrated marketing calendars and related documentation
- Serve as a point of contact for basic field and franchise CRM/loyalty communication
- Help manage promotional offers, including tracking and coordination between marketing and tech teams
Skills
- Bachelor's degree in Marketing, Business, Analytics, related field or equivalent experience
- 1–2 years of experience in digital marketing, CRM, or a related role
- Strong attention to detail and ability to manage multiple projects and deadlines
- Collaborative mindset and strong communication skills
- Ability to analyze data and summarize findings
- Comfortable using AI-enabled tools to improve efficiency, accuracy, and insights
- Exposure to CRM or loyalty platforms (e.g., Braze, Paytronix)
- CMS tools
- Restaurant experience
Benefits
- Medical, Dental, Vision, & 401k
- PTO (including vacation and sick)
- Tuition reimbursement
Company Overview
Getting our start in 1995, QDOBA Mexican Eats now has more than 740 restaurants in the U.S. and Canada. It was founded in 1995, and is headquartered in Lakewood, Colorado, USA, with a workforce of 1001-5000 employees. Its website is https://www.qdoba.com/.