Note: The job is a remote job and is open to candidates in USA. Karbon is the global leader in AI-powered practice management software for accounting firms, providing a cloud platform for professionals worldwide. The Managing Director, Strategic Account will oversee the success of a significant program for a strategic customer, managing relationships and ensuring the delivery of outcomes from kickoff through to deployment and beyond.
Responsibilities
- Serve as the single point of accountability from the POC to full deployment and beyond
- Drive and govern the master project plan across: Onboarding & Configuration, Training & Enablement, Data Migration, Integration, Rollout Execution, Support, and Reporting
- Chair weekly program stand-ups, steering committee sessions, and executive check-ins
- Own risk identification, escalation, and resolution
- Act as the primary executive-level contact for the strategic customer stakeholders throughout the engagement
- Build trust and alignment with project sponsors, operations leads, and office champions
- Navigate competing priorities, stakeholder ambiguity, and scope discussions with clarity and confidence
- Represent Karbon's capabilities, roadmap, and commitment with credibility at every level of the customer’s organization
- Lead and coordinate a cross-functional Karbon team including: Project Management, Implementation, CS, Training, and Support, with collaboration across Product and Engineering
- Ensure clear role ownership and handoffs across the multi-office implementation for the POC and all elements of Phase II
- Identify and resolve resource gaps as the program scales through the June–August high-volume rollout window for the POC and Phase II
- Deliver Go-Live for all offices by the target date, with users trained, data migrated, and integrations validated and converted to Phase II
- Maintain a live risk register and ensure confidence levels across nine identified program risks remain within acceptable thresholds
- Drive post-go-live health reporting through Fall 2026, producing the POC wrap-up deliverable for executive review
- Define what POC success looks like and position the engagement for conversion to a full commercial deployment
Skills
- 10+ years of experience leading complex enterprise SaaS implementations or customer success programs, with P&L or program-level accountability
- Demonstrated success managing multi-workstream deployments with 100+ end-user locations, tight deadlines, and senior customer stakeholders
- Strong command of project governance: risk management, dependency tracking, milestone reporting, and executive communication
- Experience directly leading and managing cross-functional teams, with full people management authority over implementation, CS, training, and support functions
- Track record of navigating ambiguous, high-stakes situations and making sound decisions under pressure
- Exceptional communication skills - equally effective in a steering committee with a strategic customer and an internal team stand-up
- Background in practice management, accounting, or professional services technology
- Familiarity with Karbon or comparable workflow/work management platforms
- Experience with enterprise rollouts involving custom integrations and multi-tenant architectures
- Prior experience with large franchise networks or tax/accounting industry clients
Benefits
- Flexible Time Off with an encouraged 4 weeks use per year
- Company paid medical for you and eligible spouse/partner and dependents
- Paid dental and vision and eligible spouse/partner and dependents
- 401(k) with company matching
- Flexible Spending Account
- Up to 8 weeks paid parental leave
- Work-from-home stipend
Company Overview
Karbon is a workstream collaboration platform for growing teams and enterprises to combine emails, discussions, tasks, and workflows. It was founded in 2014, and is headquartered in Sausalito, California, USA, with a workforce of 201-500 employees. Its website is http://karbonhq.com.