Note: The job is a remote job and is open to candidates in USA. Ki Mobility is a company focused on providing solutions in the complex rehab industry. The National Accounts Manager serves as the primary liaison for high-value customers, driving account growth and profitability while ensuring customer satisfaction through strategic planning and collaboration with cross-functional teams.
Responsibilities
- Hold full ownership of, and accountability for, the growth and profitability of the company’s National Accounts and the U.S. Department of Veterans Affairs (VA), including revenue, margin, market share, and the achievement of strategic growth targets within these accounts
- Professionally cultivate and maintain strong, long-lasting relationships with key customer stakeholders across National Accounts and the VA, serving as the trusted advisor and primary point of contact
- Develop and implement strategic account plans focused on engagement, retention, growth, and long-term partnership that align with both customer objectives and company goals
- Collaborate closely with Executive Leadership, Marketing and Finance to create, structure, price, and evolve deals, pricing programs, and commercial offers that maximize revenue and protect profitability across National Accounts and the VA
- Partner heavily with the sales team, including Regional Sales Managers, to drive field execution of account strategies, deals, and growth initiatives, ensuring alignment, accountability, and successful follow-through in the field
- Own the calendar and end-to-end process for contract and account renewals across National Accounts and the VA, proactively managing timelines, milestones, approvals, and negotiations to ensure on-time, profitable renewals with no lapses in coverage
- Coordinate with cross-functional departments (e.g., Production, Customer Service, and Operations) to ensure cohesive efforts and successful product and service delivery
- Plan and manage budgets for account activities, negotiate contracts, and ensure account profitability and accurate forecasting
- Utilizing company-supplied technology (such as Qlik, KIO, and Asset Panda), apply data and analytics to assess market potential, monitor account health and performance metrics, and prepare detailed reports. Deliver a formal quarterly business review and report-out to the Executive Leadership Team, and communicate progress, results, and strategy recommendations to senior management and external stakeholders
- Act as an escalation point for account issues, ensuring swift and effective problem-solving to maintain and strengthen customer trust
- Manage business expenses within guidelines of the travel expense policy
- Know and understand company product features, clinical benefits, and pricing in comparison to competitive products
- Must uphold ethical business conduct, as well as maintain confidentiality of sensitive information
- Understand the various reimbursement platforms and requirements for all products in each product category
- Attend trade shows
- Be a self-starter capable of organizing a travel call pattern and appointment calendar that maximizes efficiency and fills each workday
- Ensure to follow compliance, safety, quality, and other company requirements and standards
- Perform all duties in a manner that follows, demonstrates, and promotes the Company’s values
- Report to work as scheduled, on time, and able to work entire work schedule
- Perform additional duties as assigned
- Lead a structured monthly performance review with the company’s National Accounts to keep each relationship aligned, proactive, and results-focused. Each review covers: Examine current performance against plan, including revenue, margin, growth, volume, and pipeline. Confirm each account is tracking to its targets, creating and aligning corrective actions where needed
- Identify, prioritize, and advance growth, expansion, and new business opportunities within the account, aligning on clear next steps and owners to accelerate growth
- Surface any issues, risks, or points of friction early and drive a quick, decisive move to resolution, escalating and coordinating cross-functionally as needed to protect the customer relationship
Skills
- Bachelor's Degree in Business Administration, Sales, Marketing or a related field; or a combination of education and 7+ years' experience in a clinical field (OT, PT, Kinesiology)
- Must possess and maintain a valid driver's license
- 7+ years of proven experience in enterprise account management, client services, or similar position within the healthcare or clinical industry and with a track record of meeting or exceeding sales targets
- Experience and proven ability to work effectively both independently and within a team environment
- Advanced level experience with computer applications
- Clinical or sales experience or ATP certification is highly preferred
Company Overview