Operations Support Associate - arenaflex
About arenaflex
At arenaflex, we're an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve. We're building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At arenaflex, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support.
Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients. We're one of the largest Enhanced Care Management providers in California and are on track to build the nation's largest clinically integrated network supporting high-need patients. Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions. At arenaflex, we're not just delivering care - we're building the future of more equitable, community-driven healthcare.
Our Values
- Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.
- Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.
- Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.
- Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.
- Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.
In the News
Our innovative approach to healthcare delivery has garnered significant attention from industry leaders and media outlets. We've been featured in Forbes, TechCrunch, and Axios, highlighting our commitment to making healthcare accessible to those who need it most. These recognitions reinforce our mission to transform how Medicaid and Medicare beneficiaries receive comprehensive, integrated care.
About the Opportunity
arenaflex is building a team of deeply passionate individuals ready to change primary care operations for those who need it most. We are looking for a highly motivated full-time Operations Support Associate who is willing to think creatively and operationally to help our team change the way people access healthcare. As the Operations Support Associate, you will play a critical role in ensuring our Care Operations team is set up to support our patients. You will own completing our backend operational support processes, ensuring patient ECM and CHW program authorization and continued enrollment, all while creating a foundation of process efficiency and improvement.
This is an exciting opportunity for someone who thrives in a fast-paced healthcare environment and wants to make a meaningful difference in the lives of underserved populations. You'll be working remotely during Pacific Standard Time hours, supporting our backend operations and ensuring seamless patient enrollment processes. If you're looking for a role where your work directly impacts patient outcomes and helps close critical care gaps, this is the perfect position for you.
What You'll Do
As an Operations Support Associate at arenaflex, you will be responsible for owning key operational support initiatives and ensuring the smooth functioning of our care coordination processes. Your daily responsibilities will include:
- Own key Ops Support initiatives: Take complete ownership of designated operational support projects, ensuring timely completion and quality outcomes that align with our mission of serving high-need patients.
- Monitor and report on operational processes: Proactively monitor and report on key operational support processes and metrics, identifying trends, potential issues, and opportunities for improvement.
- Support documentation analysts: Provide support to our team of documentation analysts by troubleshooting challenges and monitoring project progress when necessary, ensuring seamless collaboration across teams.
- Manage program authorizations: Complete and monitor ECM (Enhanced Care Management) and CHW (Community Health Worker) program authorizations and annual reauthorizations to ensure continuous enrollment and continuation of vital care services for patients.
- Address program denials: Work with partnered health plans to understand program denials and proactively flag any enrollment issues that may impact patient care continuity.
- Support transitions of care: Provide backend support for transitions of care and referrals to ensure closed-loop follow-up from the care team, preventing gaps in patient support.
- Communicate enrollment changes: Provide clear, timely communication to our care team when there are enrollment changes or status updates, ensuring everyone stays informed and can act accordingly.
- Optimize standard processes: Support Care Operations leaders in owning and optimizing key standard processes, contributing to overall operational excellence.
- Continuous improvement: Become efficient in your role and actively propose ways to improve existing processes, workflows, and systems to enhance patient care delivery.
What You'll Need
We're seeking candidates who are passionate about healthcare operations and committed to making a difference in underserved communities. The ideal candidate will possess:
- Backend operations experience: One or more years of backend operations experience in a fast-paced healthcare environment providing administrative and operational support. Experience with Medicaid or Medicare programs is highly valued.
- Ownership mentality: Confidence to own your role and propose solutions to be successful. We need someone who takes initiative and isn't afraid to suggest improvements.
- Results-driven approach: A results-driven attitude with a proven track record of exceeding performance indicators and meeting or exceeding goals.
- Reliability and adaptability: You must be reliable and comfortable in an environment that is ever-changing to improve the wellbeing of underserved communities through increased access to high-quality care.
- Technical proficiency: Strong technical skills and comfort with utilizing multiple technology platforms simultaneously. You should be comfortable troubleshooting software and hardware issues as they arise.
- Tool proficiency: Excellent proficiency with technology, including GoogleSuite applications, Slack, and Looker or other comparable data tools. Experience with healthcare information systems is a plus.
- Remote work requirements: Requires a quiet, HIPAA compliant and internet connected space to ensure patient data security and confidentiality.
- Commitment to mission: Dedicated to supporting and improving the care for many underserved populations. You must be passionate about health equity and accessible healthcare.
Skills and Competencies
To succeed in this role, you'll need a combination of technical abilities, interpersonal skills, and domain knowledge:
- Healthcare operations knowledge: Understanding of healthcare administrative workflows, patient enrollment processes, and care coordination models.
- Data management: Strong attention to detail with the ability to accurately enter, track, and manage patient data across multiple platforms.
- Communication skills: Excellent written and verbal communication skills, with the ability to convey complex information clearly to various stakeholders.
- Problem-solving: Analytical thinking and problem-solving abilities to address operational challenges and propose effective solutions.
- Time management: Strong organizational skills with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
- Collaboration: Team-oriented mindset with the ability to work effectively with cross-functional teams including clinicians, analysts, and operations leaders.
- HIPAA compliance: Understanding of HIPAA regulations and commitment to maintaining patient data privacy and security.
Career Growth Opportunities
At arenaflex, we believe in investing in our people's growth and development. As an Operations Support Associate, you'll have numerous opportunities for career advancement:
- Professional development: Access to training programs, workshops, and mentorship opportunities to enhance your skills in healthcare operations, data analytics, and care coordination.
- Career advancement: Opportunity for rapid career progression with plenty of room for personal growth. Top performers often advance to senior operations roles, team lead positions, or specialize in areas like enrollment management, process improvement, or team coordination.
- Cross-functional exposure: Work alongside product, technology, and clinical teams, gaining valuable experience in various aspects of healthcare delivery and technology-enabled care.
- Industry expertise: Develop deep expertise in Medicaid and Medicare programs, Enhanced Care Management, and community health worker models - areas that are rapidly growing in importance.
- Leadership development: As you demonstrate success in your role, you'll have opportunities to take on additional responsibilities, lead projects, and mentor newer team members.
Work Environment & Culture
At arenaflex, we pride ourselves on creating a supportive, inclusive, and mission-driven work environment:
- Remote-first culture: Work entirely from the comfort of your own home, with the flexibility to create your ideal workspace.
- Collaborative atmosphere: Join a team of passionate professionals who are united in our mission to transform healthcare for underserved populations.
- Mission-driven work: Know that your daily contributions directly impact patient outcomes and help close critical care gaps in our communities.
- Supportive leadership: Work with leaders who value your input, encourage innovation, and are committed to your success.
- Work-life balance: We believe in sustainable work practices and encourage our team to maintain healthy boundaries.
Compensation & Benefits
We value our team members and offer competitive compensation and comprehensive benefits:
- Competitive salary: $22-$23 per hour, commensurate with experience and qualifications.
- Comprehensive insurance: Full health, vision, and dental insurance coverage for you and your family.
- Flexible vacation: Flexible vacation policy – take the time you need to recharge and maintain work-life balance.
- Retirement benefits: 401(k) plan to help you save for the future.
- Home office support: Monthly $100 work from home expense stipend to cover internet, utilities, and other home office needs.
- Equipment provided: We provide all the equipment needed for the role, including a laptop and any necessary software access.
- Career growth: Opportunity for rapid career progression with plenty of room for personal and professional development.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer. We value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law.
arenaflex participates in E-Verify to verify employment eligibility for new hires. Any offer of employment at arenaflex is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including criminal history, reference checks, and driving records if a role requires vehicle use.
Important Note: The talent team will only reach out via email from @arenaflex.com email addresses. We do not conduct any talent acquisition business outside of our @arenaflex.com emails. If you're ever concerned about spam or fraudulent activity, please reach out to [email protected].
Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we're unable to respond to general position inquiries sent to Recruiting. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings.
Join Our Mission
If you're passionate about healthcare, driven by mission, and ready to make a meaningful difference in the lives of underserved populations, we encourage you to apply for this exciting opportunity. At arenaflex, you'll be part of a team that's transforming how healthcare is delivered to those who need it most. We're looking for individuals who share our commitment to health equity and are excited to contribute to our mission of building the future of community-driven, equitable healthcare.
Take the next step in your career and join us in making a lasting impact on patient care and community health. We can't wait to welcome you to the arenaflex team!